Multiplay Subscription Management components are readily available to you as static resources in your Salesforce org that has Salesforce Industries Communications, Media, and Energy Winter '24 or later installed.
This feature is part of the Communications Cloud managed package.
The components for Multiplay Subscription Management come packaged in zip files stored in the static resources section of your Salesforce org.
However, these components aren't ready to use until you download the zip files, extract them, and then deploy the extracted components to the correct locations in your Salesforce org. You will use a desktop tool called IDX Workbench to perform the deployment.
After you've deployed the Multiplay Subscription Management components, there are a number of follow up tasks to complete such as assigning permissions. running maintenance jobs, activating Omnistudio components, and other tasks.
For best results, you'll want the appropriate team in charge of this process. Assign the deployment tasks to system administrators, developers, or Salesforce consulting partners who are comfortable with:
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Connecting a desktop application to Salesforce (IDX Workbench in this case).
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Migrating Salesforce components with IDX Workbench.
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Troubleshooting component deployment errors.
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Communications, Media, and Energy & Utilities managed package administration.
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OmniStudio administration.
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Experience Cloud administration and digital experiences builder.
Complete deployment may require additional set up and testing before you're ready to launch your ad sales program. Salesforce recommends that you plan ample time for testing, iteration, and troubleshooting prior to your go-live.
- Deploy Multiplay Subscription Management (Managed Package)
Migrate Multiplay Subscription Management components from the downloaded static resources to your Salesforce org. - Create Additional User Profiles for Agents in Multiplay Subscription Management (Managed Package)
Create your own user profiles for agents that match the default user profile. You must also create or update the VPL metadata for the user profile to ensure that the profile can run workflows. - Publish the Multiplay Subscription Management Self-Service Portal (Managed Package)
To launch your Multiplay Subscription Management self-service portal, publish it using Experience Builder.