When a subscriber's criteria match the criteria set to fetch next best action recommendations, all the products that match the search criteria are fetched. The results are listed according to their relevance, as determined by Einstein Discovery. Based on your requirements, you can specify how many results should be displayed in the Next Best Action section of the agent console.
This feature is part of the Communications Cloud managed package.
To specify the number of recommendations that you want to be shown on the agent console:
- Log in to the agent console and start an interaction with a subscriber.
- Click the gear icon labeled Setup and then click Edit Page.
-
Click the Next Best Action component on the
page.
The right pane displays properties of the Next Best Action component.
- In Maximum Recommendations Displayed, select the number of recommendations that you want to show on the agent console.
- Click Save.