---
schema_version: "1"
id: 5009c1ca292eb4d52c866034dfcfaa45a34a30d0a33404aa416493174a3c8bf3
title: Create an Account-Based Discount
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_create_an_account_based_discount_203518.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_create_an_account_based_discount_203518.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 61f0886b53b762cc5f663690e8a20e50354fd5c6519e659c7d3032963d0a951a
description: Account-based discounts apply to all employees of a company who use a specific plan or service.
products:
  - Communications
  - Media
  - Energy and Utilities
release: "264"
---
# Create an Account-Based Discount

Account-based discounts apply to all employees of a company who use a specific plan or service.

![example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/images/icon_note.png)

example

As a product administrator, you have been notified that some of the long-time account holders of ABC are unhappy with the current service plan they use. The irate customers are threatening to switch to a competitor. To ensure that you do not lose these long-time customer accounts, you define a new loyalty and retention program (LNR) using account-based discounts. The account-based discounts provide 20% off on all iPhone accessories to account holders for 12 months.

After you create the account-based discount and submit the order, the request is not approved automatically. The new discount must be approved by your supervisor. See [Approve Discounts in Industries CPQ](https://help.salesforce.com/s/articleView?id=ind.comms_approve_discounts_in_industries_cpq.htm&language=en_US).

1. From the App Launcher, search for Vlocity Product Console using the quick search box.
2. In the Product Console, follow the steps listed in [Defining a New DiscountDefine a New Discount in the Product Console](https://help.salesforce.com/s/articleView?id=ind.comms_t_define_a_new_discount_in_the_product_console_203224.htm&release=264.0.0&type=5 "To use Discounts, you must run the Create Default Time Policy job at least once. This is required to define recurring adjustments for contextual discounts. There are validations that check for the existence of the Time Policy created by the job and errors occur if something is required.") to create an account-based discount.
3. Select Account for Discount Type.
4. Click **Save**.
5. Apply and view the account-based discount:
    1. Create a new order for your B2C price list.
    2. In the order header, click CPQ to launch the Industries CPQ Cart.
    3. Select the B2C price list. A list of qualified discounts for that account is available in the Discounts tab.
    4. Select the LNR discount you want to apply for your customer account.
    5. Click **Submit**.