---
schema_version: "1"
id: fd641270c07a01061f9d3f3290ec38579b6b656a92cd2da9b567b36dcb2d9aa7
title: Configure the JeopardyNotificationQueueName Custom Setting
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_configure_the_jeopardynotificationqueuename_custom_setting_238543.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_configure_the_jeopardynotificationqueuename_custom_setting_238543.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e2410332329b3a0508d78ca9ad24dfa04ad2ce3acb7c6ece0c5a4af8f71ed50a
description: You can configure Order Management to send a case to a Salesforce queue when an order is in jeopardy of missing its requested completion date. Configure the JeopardyNotificationQueueName custom setting to point to that queue.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Configure the JeopardyNotificationQueueName Custom Setting

You can configure Order Management to send a case to a Salesforce queue when an order is in jeopardy of missing its requested completion date. Configure the **JeopardyNotificationQueueName** custom setting to point to that queue.

Before You Begin

- Create the queue that the custom setting points to: [Create a Queue for Items in a Jeopardy State](https://help.salesforce.com/s/articleView?id=ind.comms_t_create_a_queue_for_items_in_a_jeopardy_state_238625.htm&release=264.0.0&type=5 "Create a Salesforce queue to contain cases for orders that are in jeopardy of missing their requested completion date. You can then monitor this queue to find items that might be falling behind.")

This custom setting is only valid in Order Management release Summer '21 and later.

To configure the **JeopardyNotificationQueueName** custom setting, follow these steps:

1. In the Lightning environment, click the Settings gear icon, then click Setup.
    
    ![An image of the Setup button.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/order_management/images/om-setup_btn_setup_sel.png)
2. In the **Quick Find** field, type Custom Settings, then click **Custom Settings**.
3. In the **Custom Settings** page, find **XOMSetup** and click the **Manage** link next to it. If you don't see XOMSetup, then click the **X** from among the letters at the top of the screen to filter out most of the options.
    
    ![The Custom Settings screen, with arrows pointing to the X navigation aid and the XOMSetup list item.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/order_management/images/ompl_xom_setup.png)
4. In the **Action** column, click **Edit** next to **JeopardyNotificationQueueName**.
    
    ![The edit link next to the JeopardyNotificationQueueName custom setting.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/order_management/images/om_custom_setting_jeopardynotificationqueuename.png)
5. Point to the queue that you created earlier: Paste the following string into the **Value** field, then click **Save**: DefaultJeopardyNotificationQueue
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/images/icon_note.png)
    
    Note
    
    If you named the queue something different from DefaultJeopardyNotificationQueue, then you should enter the name you used, instead of the string given above. See [Create a Queue for Items in a Jeopardy State](https://help.salesforce.com/s/articleView?id=ind.comms_t_create_a_queue_for_items_in_a_jeopardy_state_238625.htm&release=264.0.0&type=5 "Create a Salesforce queue to contain cases for orders that are in jeopardy of missing their requested completion date. You can then monitor this queue to find items that might be falling behind.")
    
    ![The XOMSetup Edit screen, with the Value field highlighted.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/order_management/images/om_jeopardy_cust_setting_value.png)
6. Make sure that both the **Name** and **Key** fields have the following string: JeopardyNotificationQueueName

The custom setting is ready to send notifications to a Salesforce Jeopardy queue that you've created.

[Start the Schedule Jeopardy Management Job](https://help.salesforce.com/s/articleView?id=ind.comms_t_start_the_schedule_jeopardy_management_job_238795.htm&release=264.0.0&type=5 "Before Order Management checks whether items or orders are in jeopardy, you must go to the XOM Admin Panel, and click the Start button next to SCHEDULE JEOPARDY MANAGEMENT JOB.")