---
schema_version: "1"
id: c30b5cd25d7b584734d947a21ac1ec8337149260f6ee79e31222705414e19e09
title: Configure an Integration Retry Policy
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_configure_an_integration_retry_policy_236970.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_configure_an_integration_retry_policy_236970.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fd0f39f01a32c307a737987fbb27f8692277d679a66ad469583379f2543cb4a1
description: You can create a policy to control how orchestration items retry failed callouts to fulfillment systems. This step shows how to configure a policy that you've already enabled in the custom record type settings.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Configure an Integration Retry Policy

You can create a policy to control how orchestration items retry failed callouts to fulfillment systems. This step shows how to configure a policy that you've already enabled in the custom record type settings.

Before You Begin

- [Order Management Standard: Set Up Platform Events](https://help.salesforce.com/s/articleView?id=ind.comms_t_order_management_standardset_up_platform_events_241504.htm&release=264.0.0&type=5 "If you aren't already using Platform Events, and you want to, then you'll first configure the platform event settings, then schedule the Orchestration Recovery job. For certain versions of OM, there's one extra step, as explained in the following steps.")
- [Enable Retry Policies in the Custom Record Type Settings](https://help.salesforce.com/s/articleView?id=ind.comms_t_enable_retry_policies_in_the_custom_record_type_settings_236903.htm&release=264.0.0&type=5 "You can create rules that control how Order Management retries failed connections to fulfillment systems. Before those rules take effect, you must enable the policies in the Custom Record Type settings.")

1. From the App Launcher, click Integration Retry Policies.
    
    ![The app launcher, showing a search for integration retry policies](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/order_management/images/om_app_int_retry.png)
2. Click New. The **New Integration Retry Policy** window opens.
    
    ![The New Integration Retry Policy window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/order_management/images/om__newintegretry.png)
3. Select a type for this Integration Retry Policy:
    
    - Monotonous Forever Retry Policy: A failed Orchestration item is retried automatically forever, or until it succeeds or is stopped. In the next step, you configure the interval in seconds between retries.
    - Monotonous Retry Policy: A failed Orchestration item is retried automatically the number of times that you set. In the next step, you configure how many times to retry the item, and the interval in seconds between tries.
    - No Retry Policy: A failed Orchestration item is not retried automatically.
    - Staggered Retry Policy: A failed orchestration item is retried at the different intervals that you set. In the next step, you'll enter comma-separated values to specify the intervals (in seconds) for retrying the item. For example, if you wanted the item to retry three times: after 10 seconds, then an hour, and then a day, you would type this string: 10,3600,86400
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/images/icon_note.png)
        
        Note
        
        The Staggered Retry policy is honored by all Order Management products as of release Spring '22. Before that release, it doesn't have an affect for OM Standard orgs.
4. Click Next. Give the policy a name, and configure it according to the kind of policy that you chose.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/images/icon_note.png)
    
    Note
    
    Order Management Standard: These policies are implemented by the Integration Retry job, which runs no more frequently than once a minute. For example, if you set a retry interval of 30 seconds, the item won't actually retry until the next time that the Integration Retry job runs and schedules the retry (sometime in the next minute).

The retry policy is set, and you can associate it to an orchestration item definition.

[Associate a Retry Policy with an Orchestration Item Definition](https://help.salesforce.com/s/articleView?id=ind.comms_t_associate_a_retry_policy_with_an_orchestration_item_definition_237041.htm&release=264.0.0&type=5 "After creating an integration retry policy, associate that policy with an orchestration item definition (a callout). That callout uses the retry policy to determine how often, and how many times, to retry a failed connection.")