---
schema_version: "1"
id: 9b72ce89de4811f27998a00e8128c8fba3fb8afb141587690d5ef77b13f788ce
title: Agent Console in Multiplay Subscription Management (Managed Package)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_agent_console_in_mobile_subscription_management_65854.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_agent_console_in_mobile_subscription_management_65854.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d544366c710b746ffcdc807bb6ddc56736f99214c251abe7f660ad824d007a4e
description: Multiplay Subscription Management provides a contact center agent console that can be used by customer service agents for various customer interactions. The agent console provides a 360 view of the customer's account and subscription details and includes guided process flows to address common customer requests.
products:
  - Communications
release: "264"
---
# Agent Console in Multiplay Subscription Management (Managed Package)

Multiplay Subscription Management provides a contact center agent console that can be used by customer service agents for various customer interactions. The agent console provides a 360 view of the customer's account and subscription details and includes guided process flows to address common customer requests.

![Managed Package Icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/media_package_icon.png) _This feature is part of the Communications Cloud managed package._

With the agent console, you get key account capabilities such as:

- Contextual subscriber 360 view for accounts and services
- Recent interactions, events and activities
- Most recent products and services
- Knowledge base with sample articles
- Quick launch of actions with Omnichannel-guided process flows
- Customer sentiment, churn score & next best actions (as part of Tableau CRM for Communications)

Use the agent console for these key service features:

- View services and products associated with an account
- Search and advanced search features
- View underlying assets up to a configurable level
- Launch configurable actions that are contextual to product or service type
- View product and service details: Price, usage, wallet balance, term, and others
- View configurable information based on the product and service types
- Launch configurable actions (including Omnichannel-guided process flows) based on the product and service types
- View underlying assets with contextual and configurable information and actions

![Service Console with customer Marie Thompson's subscription plans displayed.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/msm_overview.png)