---
schema_version: "1"
id: 0dd299b91d77a4bd8422db55370466cbf7e5fb3c694e73bf721d5c58770cc606
title: Communications Sales Insights Orders Dashboard
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_sales_insights_orders_dashboard.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_sales_insights_orders_dashboard.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: afacc8c80b3c2abd146a0a05a37cfec959c013aa4b3f0b57d06d49cc5f6251f2
description: The Orders Dashboard tracks order fulfillment and identifies risks, such as failed, cancelled, or overdue orders.
products:
  - Communications
release: "264"
---
# Communications Sales Insights Orders Dashboard

The Orders Dashboard tracks order fulfillment and identifies risks, such as failed, cancelled, or overdue orders.

## Orders Dashboard KPIs

The table shows each KPI on the Orders Dashboard and how Communications Sales Insights calculates it.

![The Orders Dashboard showing order fulfillment and risk KPIs.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/salesinsights_orders.png)

 
| KPI | Calculation |
| --- | --- |
| Total Orders | Number of orders. |
| Fulfilled Orders | Number of fulfilled orders. |
| Failed Orders | Number of failed orders. |
| Cancelled Orders | Number of cancelled orders. |
| % Orders Fulfilled | Number of fulfilled orders divided by total orders, expressed as a percentage. |
| % Orders Failed | Number of failed orders divided by total orders, expressed as a percentage. |
| Orders in Jeopardy | Number of orders with a jeopardy status of Overdue. |
| Top Open Orders By Status | The top open orders by status. |
| Top Open Orders By Account | The top accounts with open orders. |
| Top Open Orders By Product | The top products with open orders. |
| Milestone Status by Orders | Shows how open orders are distributed across milestones. Tracks fallout and jeopardy severity so you can find orders at risk of missing their service level agreement (SLA). |