---
schema_version: "1"
id: 7a78cb5eea861256f6957aae495f20e7a38404e8921374e7532cf9f8f6211503
title: Communications Sales Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_sales_insights.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_sales_insights.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c85b18dc9f2a8ac9640fbd93d81bf753323ae49434199ad74c4497db6e54633c
description: Track revenue performance in real time with Communications Sales Insights, an app in Agentforce Communications that shows sales, order, pricing, and customer lifecycle metrics in Salesforce dashboards that you can customize. You can deploy this app on the Salesforce Platform or as a managed package.
products:
  - Communications
release: "264"
---
# Communications Sales Insights

Track revenue performance in real time with Communications Sales Insights, an app in Agentforce Communications that shows sales, order, pricing, and customer lifecycle metrics in Salesforce dashboards that you can customize. You can deploy this app on the Salesforce Platform or as a managed package.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> editions with Communications Cloud Advanced and Agentforce for Communications.</td></tr></tbody></table>

Visual analytics bring together data across quoting, ordering, and activation with Data 360 and Tableau Next. This unified view spans the customer lifecycle and breaks down silos across communications service providers. Catch forecasting inaccuracies, operational bottlenecks, revenue leakage, and accountability gaps before they affect the business. Make data-driven decisions without switching between apps.

Use Communications Sales Insights to:

- Monitor revenue performance as it happens
- Spot stalled quotes and high-value deals
- Catch operational risks like failed or unsubmitted orders
- Improve forecast accuracy and revenue predictability
- Align Sales, Operations, and Finance around a single source of truth

- **[Communications Sales Insights Requirements](https://help.salesforce.com/s/articleView?id=ind.comms_sales_insights_requirements.htm&release=264.0.0&type=5)**  
    Communications Sales Insights needs specific user permissions, add-ons, and org permissions, provisioned in your Salesforce org before you begin.
- **[Set Up Communications Sales Insights](https://help.salesforce.com/s/articleView?id=ind.comms_set_up_sales_insights.htm&release=264.0.0&type=5)**  
    Enable Communications Sales Insights, set up required user permissions, link data sources, and install Tableau Next dashboards to begin accessing real-time revenue analytics.
- **[Communications Sales Insights Dashboards](https://help.salesforce.com/s/articleView?id=ind.comms_sales_insights_dashboards.htm&release=264.0.0&type=5)**  
    Communications Sales Insights includes three dashboards—Opportunities, Quotes, and Orders—that show data-driven views of your contact center's sales pipeline, quote activity, and order fulfillment.