---
schema_version: "1"
id: be4d7a2b8c0e9ac30a380f790323f9602fb93c7507cb81eea7a2234756e27fb5
title: Set Up Self-Service Portal for Multiplay Subscription Management (Managed Package)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_msm_community_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_msm_community_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8bdd4fa6fdd2e579b594b02ed24ae2bfbbd8b0cdbc43c34d51751f8a5d0b2885
description: Follow these steps to set up and configure the MSM self-service portal.
products:
  - Communications
release: "264"
---
# Set Up Self-Service Portal for Multiplay Subscription Management (Managed Package)

Follow these steps to set up and configure the MSM self-service portal.

![Managed Package Icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/media_package_icon.png) _This feature is part of the Communications Cloud managed package._

1. Provide the OmniStudio access to guest users to login to the community portal. See [Create an OmniStudio Permission Set for Digital Experience Guest Users.](https://help.salesforce.com/s/articleView?id=xcloud.os_create_an_omnistudio_permission_set_for_digital_experience_guest_users_7532.htm&type=5&language=en_US)
2. Update these metadata values for the customer community user VPL Metadata Config name:
    1. From Setup, in the Quick Find box, enter Custom Metadata Types, and then select **Custom Metadata Types**.
    2. Beside VPL Metadata Config, click **Manage Records**.
    3. Beside the CustomerCommunityUser VPL Metadata Config Name column, click **Edit**.
    4. Add the Mobile Subscription Self Service Customer profile ID in the Label field.
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/images/icon_note.png)
        
        Note
        
        To get the profile ID, find the **Mobile Subscription Self Service Customer** profile in setup and copy the ID from the address bar.
3. Create Audience for logged-in home page:
    1. From Setup, in the Quick Find box, enter All Sites, and then select **All Sites**.
    2. Beside Mobile Subscription Self Service Portal, click **Builder**.
    3. Click the dropdown beside the gear icon of Home bar.
    4. Click the 3 dots beside Home and click **Page Settings**.
    5. Click the **Page Variations** tab.
    6. Beside LoggedInHomePage, click the dropdown and then click **Assign**.
    7. Click **New Audience**.
    8. Enter these details:
        
        - Audience: LoggedInCustomer.
        - Audience Criteria: Audience matches when = **All conditions are met**, Type = **Profile**, Operator = **Equals**, Value = **Mobile Subscription Self Service Customer**.
        - Click **Save and Assign**.
    9. Click **Publish** at the top-right corner on the community page.
4. Clear custom labels cache:
    1. From Setup, open Salesforce Classic view.
    2. Click the All tabs plus button and then select **Vlocity Cards**.
    3. Click **Cache settings**.
    4. Select the **Custom Labels** checkbox and click **Clear**. This step is a prerequisite before opening the community URL.
5. Launch the community URL from setup:
    1. From Setup, in the Quick Find box, enter All Sites, and then select **All Sites**.
    2. Click the Mobile Subscription Self Service Portal URL.
6. Troubleshoot community URL launch issue. If the community URL isn’t launching and showing 500 internal server error, follow these steps:
    1. From Setup, in the Quick Find box, enter All Sites, and then select **All Sites**.
    2. Beside Mobile Subscription Self Service Portal, click **Workspaces**.
    3. Click **Administration** and then click **Pages**.
    4. Click the **Go to Site.com Studio** link.
    5. Click **Trash Can**.
    6. If there’s anything present in the trash can, click **Restore**.
    7. Publish the community and relaunch the community URL.
7. Resolving the community page custom labels. If on the community landing page or on any other page, custom labels aren’t resolved or if you see texts starting with b2ccmex, then perform these steps:
    1. Do step 4 again in the target org.
    2. Follow these steps to clear any entry inside session storage:
        
        - On the community login page, right-click anywhere on the browser.
        - Click **Inspect**.
        - Click the double arrow icon and then select **Application**.
        - Click **Session Storage**.
        - Click the clear icon to clear any entry inside each session storage.
    3. Reload the page again or open the URL in an incognito window.
8. From Setup, in the Quick Find box, enter Permission Sets, and then select **Permission Sets**.
9. Click **Mobile Subscription Management Customer Perm Set**.
10. Click **Custom Metadata Types**.
11. Click Edit and add VPL Metadata Config if not already added.
12. Troubleshooting tip: In the community portal if the flexcards are not loading properly or the old UI is rendering even after making changes in flexcard, follow these steps.
    1. From Setup, in the Quick Find box, enter Session Settings, and then select **Session Settings**.
    2. Under Caching, deselect **Enable secure and persistent browser caching to improve performance**.
    3. Save your changes.