---
schema_version: "1"
id: 0a49ca163e727a7d33af9a4911bbe4505d75eedd7ca64312cb6f15bca6fa509d
title: Prepare Your Org for Multiplay Subscription Management (Managed Package)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_migration_prerequisites.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_migration_prerequisites.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: da2ba76faaab6a7fdfef19e19fb7e8aec29e8d961c5dd1562232beebe7a0ffec
description: To prepare for Multiplay Subscription Management deployment, complete these prerequisites.
products:
  - Communications
release: "264"
---
# Prepare Your Org for Multiplay Subscription Management (Managed Package)

To prepare for Multiplay Subscription Management deployment, complete these prerequisites.

Before You Begin:

![Managed Package Icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/media_package_icon.png) _This feature is part of the Communications Cloud managed package._

- Ensure that your Salesforce org has the latest Communications, Media, and Energy & Utilities (CME) managed package installed. To install the CME package, see [Installation Guide for ​Salesforce Industries Communications, Media, and Energy](https://help.salesforce.com/s/articleView?id=ind.comms_installation_guide_for__salesforce_industries_communications__media__and_energy.htm&type=5&language=en_US)
- Ensure that the Person Accounts feature is disabled in your target org. Multiplay Subscription Management doesn't support Person Accounts.

Next, complete these migration prerequisites for Multiplay Subscription Management:

1. Enable Omnistudio Metadata and disable Managed Package Runtime if you have an OS Enabled Salesforce Org. If you have an OS Disabled Org, skip this step.
    1. Configure [OmniStudio Settings](https://help.salesforce.com/s/articleView?id=xcloud.os_omnistudio_settings.htm&type=5&language=en_US).
2. Complete the LWC CPQ setup based on your Salesforce org configuration.
    1. [Deploy Industries CPQ in LWC with OmniStudio Disabled](https://help.salesforce.com/s/articleView?id=ind.comms_deploy_industries_cpq_in_lwc_with_omnistudio_disabled.htm&type=5&language=en_US)
    2. [Deploy Industries CPQ in LWC with OmniStudio Enabled](https://help.salesforce.com/s/articleView?id=ind.comms_deploy_industries_cpq_in_lwc_with_omnistudio_enabled.htm&type=5&language=en_US)
3. [Install IDX Workbench](https://help.salesforce.com/s/articleView?id=sf.os_install_idx_workbench_58751.htm&type=5&language=en_US). IDX Workbench is a desktop application that enables you to migrate Vlocity Datapacks and Salesforce metadata from one org to another.
4. Enable reports for Customer Interactions.
    1. From Setup, in the Quick Find box, enter Object Manager, and then select **Object Manager**.
    2. Beside the Customer Interaction object, click **Edit**.
    3. Select the **Allow Reports** checkbox.
    4. Save your changes.
    5. Repeat the previous steps for the Customer Interaction Topic object.
5. Enable digital experiences.
    1. From Setup, in the Quick Find box, enter Digital Experiences, and then select **Digital Experiences**.
    2. Click **Settings**.
    3. Select the **Enable Digital Experiences** checkbox.
    4. Save your changes.
        
        A pop-up appears asking you to confirm your domain name.
    5. Click **Ok**.
6. Enable experience bundle metadata API.
    1. From Setup, in the Quick Find box, enter Digital Experiences, and then select **Digital Experiences**.
    2. Click **Settings**.
    3. Select **Enable ExperienceBundle Metadata API**.
    4. Save your changes.
7. Register your Salesforce site domain name.
    1. From Setup, in the Quick Find box, enter Sites, and then select **Sites**.
    2. Select the checkbox and click **Register my Salesforce site domain name**.
    3. Click **Ok**.
8. Create a self-service portal.
    1. From Setup, in the Quick Find box, enter Digital Experiences, and then select **Digital Experiences**.
    2. Click **All Sites**.
    3. Click **New**.
    4. Choose the template type as **Build Your Own (Aura)**.
    5. Click **Get Started**.
    6. Enter the Name field as Mobile Subscription Self Service Portal.
    7. Click **Create**.
9. Update remote site settings for Omnistudio FlexCards activation.
    1. From the App Launcher, find and select **OmniStudio FlexCards**.
    2. Click the **Warnings** icon ![warnings](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/warnings_msm.png)and copy the 2 URLs from the Warnings pop-up that appears.
10. Create two new remote sites.
    1. From Setup, in the Quick Find box, enter Remote Site Settings, and then select **Remote Site Settings**.
    2. Click **New Remote Site**.
    3. Add LWC 1 in the **Remote Site Name** field and paste the first URL (visual.force.com) from the warning sign in the **Remote Site URL** field.
    4. Save your changes.
    5. Similarly create another remote site. Add LWC 2 in the **Remote Site Name** and paste the second URL (lightning.force.com) from the warning sign in the **Remote Site URL** field.
    6. Save your changes.
11. Activate your self-service portal.
    1. From Setup, in the Quick Find box, enter All Sites, and then select **All Sites**.
    2. Beside Mobile Subscription Self Service Portal, click **Builder**.
    3. Click the top-left corner icon ![icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/top_left_corner_icon_msm.png)and then click **Administration**.
    4. Click **Activate** to activate the community.
12. Assign Default CPQ Order Record Page to the service console if you’re using an OS Disabled Org.
    1. From Setup, in the Quick Find box, enter Lightning App Builder, and then select **Lightning App Builder**.
    2. Beside the Default CPQ Order Record Page, click **Edit**.
    3. Click **Activation**.
    4. Under the App Default tab, Click **Assign as App Default**.
    5. Select **Service Console** and click **Next**.
    6. Choose the Form Factor as Desktop and Phone.
    7. Click **Next** and **Save**.
13. Assign Default OSE CPQ Order Record Page to the service console if you’re using an OS Enabled Org.
    1. From Setup, in the Quick Find box, enter Lightning App Builder, and then select **Lightning App Builder**.
    2. Beside OSE\_CPQOrderRecordPage, click **Edit**.
    3. Click **Activation**.
    4. Under the App Default tab, Click **Assign as App Default**.
    5. Select **Service Console** and click **Next**.
    6. Choose the Form Factor as **Desktop and Phone**.
    7. Click **Next** and **Save**.
14. If you want to create an individual record as part of the guided selling process in MSM, complete these steps.
    1. From Setup, in the Quick Find box, enter Data Protection and Privacy and then select **Data Protection and Privacy**.
    2. Select **Make data protection details available in records**.
    3. Save your changes.
15. If you want to use the Knowledge feature from Service Cloud, see [Enable Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_enable.htm&type=5&language=en_US).

Next, [Download and Setup the Multiplay Subscription Management Datapacks (Managed Package)](https://help.salesforce.com/s/articleView?id=ind.comms_download_and_setup_the_multiplay_subscription_management_datapacks.htm&release=264.0.0&type=5 "Download the Multiplay Subscription Management datapacks from static resources in your Salesforce org.").