--- schema_version: "1" id: 3e43aab564fc5955807d1990da0177486725fe846c1a1ba76ed69787bbb61b4d title: Managing In-Flight Order Amendments collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_managing_in_flight_order_amendments.md canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_managing_in_flight_order_amendments.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: ee58f17b873ac8e71a5f4d9b072678c7d3af184aa74d231f3fc2f41e186fc8fe description: These use cases demonstrate how the order management system dynamically orchestrates changes to "in-flight" orders to maintain fulfillment accuracy. products: - Communications - Media - Energy and Utilities release: "264" --- # Managing In-Flight Order Amendments These use cases demonstrate how the order management system dynamically orchestrates changes to "in-flight" orders to maintain fulfillment accuracy. ### Required Editions
Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Edition.
Handling Supplemental and Follow-on orders: When an in-flight order changes, freeze the current plan and create a supplemental order with the updates. If the order passes the "point of no return," create a follow-on order to undo the original orchestration and apply the new changes. ## In-Flight Order Amendments Use Cases: The system manages order lifecycles, from basic fulfillment to complex in-flight updates. These scenarios show how the engine automates bundles, manage change before or after Point of No Return (PONR), and process-specific updates in MACD. - Simple Order Fulfillment: - Show the end-to-end flow of a "Triple Play" bundle, from a CPQ order through DRO fulfillment to asset creation. - Submit Order in CPQ: - Add the "Internet 300 MB + Decoder Box" bundle to the cart. - Validate the price, and submit the order. - Result: The order status is now "In Progress," confirming the handoff to the DRO. - View Decomposition in DRO: - Switch to the DRO fulfillment view. - Result: The system breaks down the single commercial bundle into multiple technical items (Internet, Modem, App, and Decoder Box). - Track Fulfillment in DRO: - Open the orchestration plan for the order. - Result: The first task, "Check Feasibility," is in progress. - Confirm Activation in CPQ: - After fulfillment is complete, return to CPQ. - Result: The order status is now "Active" and the corresponding assets are visible on your account. For more information see, [Change the Status of a Fulfillment Order](https://help.salesforce.com/s/articleView?id=commerce.om_update_the_status_of_a_fulfillment_order.htm&language=en_US). - Amend an In-Progress Order: To show how amending an "In Progress" order in CPQ dynamically adjusts the fulfillment plan in DRO. - Amend the Order in CPQ: - Start with an "In Progress" order (before any Point of No-Return). - Click Amend, then in the new cart, add a Full Calling Plan and cancel the Personal Security offer. - Submit the Change: - Validate the price, and Submit the supplemental order. - Result: The original order's status is now "Superseded." - Verify the New Plan in DRO: - Switch to the DRO fulfillment view. - Result: The system updates the orchestration plan. - Point out that: The system adds the new tasks for the Full Calling Plan. Cancels the pending tasks for the Personal Security offer. For more information, see [Amend In-Flight Orders](https://help.salesforce.com/s/articleView?id=ind.comms_amend_in_flight_orders.htm&language=en_US)[Considerations for Changing In-Flight Orders](https://help.salesforce.com/s/articleView?id=ind.dro_considerations_for_changing_in_flight_orders.htm&language=en_US), and [In-Flight Order Change Example](https://help.salesforce.com/s/articleView?id=ind.dro_how_in_flight_order_changes_decompose.htm&language=en_US). - Order Changes After Point of No-Return (PONR): To show how the system handles an amendment attempt on a locked order by requiring a "Follow-on" order. - Attempt to Amend a Locked Order: - Start with an "In Progress" order where fulfillment is past its Point of No Return (PONR). - Result: Attempting to click "Amend" fails, as the system has correctly locked the order. - Create a Follow-On Order: - Explain a new and separate "Follow-on" order. - Create and submit a new order for the customer's requested change such as adding a new service. - Verify the Queued Order in DRO: - Switch to the DRO fulfillment view. - Result: The new follow-on order has a "Queued" status. - DRO will hold this order and only begin its fulfillment after the original order is complete and is active. For more information, see [Rules on how PONR works](https://help.salesforce.com/s/articleView?id=ind.comms_t_rules_for_how_point_of_no_returnponrpropagates_through_a_decompositionplan_234475.htm&language=en_US), and [Point of No Return State Propagation](https://help.salesforce.com/s/articleView?id=ind.dro_point_of_no_return_state_propagation.htm&language=en_US). - Amend an Order with Partial PONR: To show selective changes in an order where some items are past their Point of No-Return (PONR) and others aren't. - Initiate and Attempt Changes: - Start with an "In Progress" order where the internet service is on PONR, but the TV outlet isn't. - Click amend and attempt to cancel both items. - The system prevents canceling the locked internet service but permits canceling the TV outlet. - Save Partial Amendment: - Save the supplemental order containing only the valid cancellation (the TV outlet). - Verify Selective Fulfillment in DRO: - Switch to DRO and show the adjusted plan: Fulfillment of the internet service continues as planned. Pending tasks for the TV outlet are now cancel. For more information, see [Point of No Return State Propagation](https://help.salesforce.com/s/articleView?id=ind.dro_point_of_no_return_state_propagation.htm&language=en_US).