Explore the major features of Communications Cloud, learn how to implement it for your telecom business. Communications Cloud extends the omnichannel capabilities of Salesforce by providing applications, features, and components to help your company to improve sales and provide excellent customer service.
Communications Cloud Key Features
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Enterprise Product Catalog (EPC): Design, test, launch, and manage products and offers based on reusable components. EPC integrates with third-party product catalogs, BSS, and OSS.
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Configure, Price, Quote (CPQ): Generate accurate quotes and orders for consumer and business services. CPQ supports MACD processes, Multi-Site Quote and Order Capture, asset-based ordering (ABO), attribute-based pricing, availability, eligibility, and compatibility.
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Order Capture: Controls the selling process and generates accurate opportunities, quotes, and orders for B2B and B2C services.
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Digital Commerce: A cloud-based solution that enables high-volume browsing and configuration of product offers on self-service channels, advanced order-capture, guided selling, and the ability to manage peak traffic using elastic scaling.
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Order Management: Decompose and orchestrate fulfilling customer orders, dynamically manage inflight order revisions, provide real-time order visibility, and ensure timely service delivery. Order Management Integration enables you to configure how Industries CPQ interacts with third-party order management systems.
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Contract Lifecycle Management: Create contracts within Salesforce leveraging the data in the CRM. Contracts are digitally generated and can be emailed or faxed. Recipients can digitally sign the contract on any device and automatically return it. Signing authority is enforced automatically and the contract registers upon signature. The contract is stored in Salesforce.
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Communications data model: TM Forum SID-compliant physical data model provides support for B2B, B2C, integration with third-party BSS and OSS, Accounts, and the Salesforce Industries Communications, Media, and Energy Party Model.
Learn More
- Get a Communications Cloud Trial Org
Experience Agentforce Communications with a fully-featured trial. You can choose either Agentforce Communications on Salesforce Platform or Agentforce Communications on Managed Package trial org depending on your specific implementation. - Communications Cloud Learning Journeys
Learning journeys guide you to the best learning content to get you skilled up and ready to succeed in your implementation projects. Learning journeys are organized by cloud and by role, and include a mix of Trailhead modules, projects, trails, trailmixes, superbadges, and certifications as well as Trailhead Academy classes. - Industries Common Features in Communications Cloud
You can set up and customize the Industries Common Features as per your business needs. - Plan Your Communications Cloud Implementation
Before you implement Communications Cloud, learn about its features, fill in knowledge gaps, build your team, and map out your implementation timeline. - Industry Standards APIs for Communications Cloud
Integrate Salesforce Industries applications with other external systems to realize end-to-end business processes with the TM Forum APIs and integration assets that are deployed on MuleSoft. - Communications Cloud and Translation
Communications Cloud documentation is available for specific releases and languages.