--- schema_version: "1" id: 845baf88b8fe18cbd788d49ddacd552e2c02d19715386093fb87a869ffbc41c5 title: Industries Common Features in Communications Cloud collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_industries_common_features_in_communications_cloud_.md canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_industries_common_features_in_communications_cloud_.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: d7e333c65ba53879071160dc5174d3a8b97d67f33580a764fa3a407967a26fa3 description: You can set up and customize the Industries Common Features as per your business needs. products: - Communications release: "264" --- # Industries Common Features in Communications Cloud You can set up and customize the Industries Common Features as per your business needs. Here are the Industries Common Features that are available as part of Communications Cloud.
Industries Common Features in Communications Cloud
Feature Description More Information
Advanced Program Management Simplify and modernize the routine tasks that organizations, service and support agencies, institutions, and departments do, to foster safe, healthy, and prosperous communities.
Action Launcher Help your agents launch actions readily from the console and complete their tasks.
Action Plans Use templates to capture repeatable tasks and other necessary items for completing business processes.
Actionable Relationship Center (ARC) View your customers' relationships in an easy-to-navigate graph.
Audit Trail Monitor and analyze customers’ secondary identity verification audit records to detect potential cases of compliance fraud and identity breach.
Business Rules Engine Use Business Rules Engine to build powerful, scalable lookups and calculations to automate complex decisions
Care Plans Design care plans to help individuals in your community overcome challenges and accomplish life goals. These plans contain goals to help individuals meet a milestone or outcome, and benefits and tasks that help them get there.
Case Referrals Help deliver support services and social and educational programs to individuals by fielding requests for referrals. Gather essential client data to efficiently match individuals with the appropriate programs and services.
Complaints Management Document and track any reported concerns regarding an individual's personal health, safety, behavior, or overall well-being to promote and sustain healthy communities.
Compliant Data Sharing Easily manage and track which data is shared with specific parties, without writing complex code. Advanced data sharing rules improve your compliance with regulations and company policies.
Decision Explainer Get insights into why a business rule generated a specific result. This component is native to Communications Cloud on Salesforce Platform only.
Discovery Framework Enable your users to create digital forms to collect and validate data efficiently.
Document Checklist Items Track and approve documents submitted by customers. Action Plans use these Document Checklist Items.
Dynamic Assessments Offer your users a flexible, streamlined, and responsive method for capturing necessary information during onsite or virtual inspections, investigations, and evaluations.
Engagement Record customer interactions using the Engagement data model.
Group Membership and Households Effectively manage and structure the connections between individuals and businesses.
Identity Verification Help your service agents verify the identity of a customer before sharing any sensitive information with them.
Interaction Summaries Capture comprehensive meeting notes, noting their confidentiality level, and clearly define action items or next steps. To ensure compliance, restrict the sharing of confidential notes exclusively to appropriate stakeholders.
Interest Tags Capture customer, client, or constituent needs, interests, and prospecting opportunities on Salesforce records. Having interests in mind during interactions helps deepen relationships.
Outcome Management Define, measure, and evaluate the impact of your programs and initiatives in one place.
Record Alerts With Record Alerts, retrieve alerts on the Communications Service Console.
Rollup Aggregate records from diverse objects or groups efficiently.
Stage Management Make complex workflows easier to manage, see, and control. Learn more about Stage Management
Timeline Enable agents to make visual sense of data by presenting it as a sequence of events over time.