---
schema_version: "1"
id: 79173e419fc98dc206035ab5b1624b5c3a89874ad3a72dbb130469c06d12419c
title: Get Started with Communications Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_get_started.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_get_started.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1f10c24d8fe5757b969df7a3f81e1fd8215efd726dfdbe1edece9a3766709533
description: Explore a trial org, learn about Communications Cloud features, what setup is recommended, explore learning journeys, and how to get ready for your implementation.
products:
  - Communications
release: "264"
---
# Get Started with Communications Cloud

Explore a trial org, learn about Communications Cloud features, what setup is recommended, explore learning journeys, and how to get ready for your implementation.

![Communications Cloud banner](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/main-banner-lm-communications-cloud.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-global/_corporate/images/learning_maps/lm_start_1.png" alt="Play button in a circle"></span>
            </p>
            <p>
              <strong>Get Oriented</strong>
            </p>
            <p>Trailhead: <a href="https://trailhead.salesforce.com/content/learn/trails/get-to-know-communications-cloud" target="_blank">Get to Know Communications Cloud</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_create_trial_org.htm&amp;release=264.0.0&amp;type=5" title="Experience Agentforce Communications with a fully-featured trial. You can choose either Agentforce Communications on Salesforce Platform or Agentforce Communications on Managed Package trial org depending on your specific implementation.">Get a Communications Cloud
                Trial Org</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-global/_corporate/images/learning_maps/lm_build_1.png" alt="Wrench in a circle"></span>
            </p>
            <p>
              <strong>Dive In: Learn About Recommended Core Features</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=sf.os_omnistudio.htm&amp;language=en_US" target="_blank">Design Applications with OmniStudio</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_enterprise_product_catalog__epc_.htm&amp;type=5&amp;language=en_US" target="_blank">Manage your Product Catalog with EPC</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_industries_configure__price__quote__cpq_.htm&amp;language=en_US" target="_blank">Configure your Product, Pricing and Quotes using CPQ</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.order_mgmt_industries_order_management.htm&amp;language=en_US" target="_blank">Design Order Orchestration with Order Management</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_digital_commerce_216177.htm&amp;language=en_US" target="_blank">Sell Your Products Using Digital Commerce</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-global/_corporate/images/learning_maps/lm_develop_1.png" alt="Gears in a circle"></span>
            </p>
            <p>
              <strong>Go Deeper: Learn About Features for Specific Business Needs</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?language=en_US&amp;id=ind.comms_overview_of_product_creation_in_product_designer.htm" target="_blank">Design Product Offerings</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_create_an_order_with_the_cart_in_lwc_176551.htm&amp;language=en_US" target="_blank">Create Carts for Customer Orders</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_enable_the_industries_cpq_cart_in_experience_cloud_.htm&amp;language=en_US" target="_blank">Add a Cart to an Experience Cloud Site</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_example_end_to_end_order_management_configuration_234904.htm&amp;language=en_US" target="_blank">Orchestrate Your Orders</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_enterprise_sales_management_overview_55069.htm&amp;release=264.0.0&amp;type=5" title="Enterprise Sales Management enables communication service providers to redefine a unified large-transaction selling experience. It provides user interface (UI) components, data models, business processes, product models, and application logic that support large-transaction enterprise quotes.">Set Up Large-Transaction Quotes with Enterprise Sales Management</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_mobile_subscription_management_overview_65763.htm&amp;release=264.0.0&amp;type=5" title="Multiplay Subscription Management helps communications service providers to streamline sales processes, personalize offerings, manage subscriptions, provide prompt support, and drive customer satisfaction.">Manage Mobile Subscribers with Multiplay Subscription Management</a>
            </p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-global/_corporate/images/learning_maps/lm_integrate_1.png" alt="Connector in a circle"></span>
            </p>
            <p>
              <strong>Extend Further: Learn About Additional Capabilities &amp; Add-Ons</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.business_rules_engine.htm&amp;type=5&amp;language=en_US" target="_blank">Automate Complex Logic with Business Rules Engine</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.v_contracts_t_document_generation_overview_379872.htm&amp;language=en_US" target="_blank">Generate Business Documents with Document Generation</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.v_contracts_contract_lifecycle_management_overview_364784.htm&amp;language=en_US" target="_blank">Manage the Lifecycle of Contracts with Contract Lifecycle Management</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_industry_standards_apis_overview.htm&amp;release=264.0.0&amp;type=5" title="Integrate Salesforce Industries applications with other external systems to realize end-to-end business processes with the TM Forum APIs and integration assets that are deployed on MuleSoft.">Integrate Using TMF Industry Standard APIs</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=analytics.bi_template_comms_bus.htm&amp;type=5&amp;language=en_US" target="_blank">Analyze Your Business’ Data Using CRM Analytics</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-global/_corporate/images/learning_maps/lm_start_1.png" alt="Play button in a circle"></span>
            </p>
            <p>
              <strong>Get Ready for Your Implementation</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_installation_guide_for__salesforce_industries_communications__media__and_energy.htm&amp;language=en_US" target="_blank">Install the Managed Package</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_upgrade_guide_for__salesforce_industries_communications__media__and_energy.htm&amp;language=en_US" target="_blank">Upgrade Your Implementation</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_what_are_permission_set_licensespermission_set_groupsand_permissionsets__243129.htm&amp;language=en_US" target="_blank">Understand Permission Set Licenses</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_get_started_with_psls.htm&amp;language=en_US" target="_blank">Migrate From Managed Package Licenses</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_system_administration_for__salesforce_industries_communications__media__and_energy.htm&amp;language=en_US" target="_blank">Administer Your Implementation</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-global/_corporate/images/learning_maps/lm_outcome_end_1.png" alt="Arrow in a circle"></span>
            </p>
            <p>
              <strong>Know Your Resources &amp; Get Help</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.v_dev_developer_documentation_651797.htm&amp;type=5&amp;language=en_US" target="_blank">Developer Documentation</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.v_data_models_t_vlocity_communications_data_model_666929.htm&amp;type=5&amp;language=en_US" target="_blank">Communications Data Model</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.comms_dev_learning_journey.htm&amp;release=264.0.0&amp;type=5" title="This learning journey is for customers in a technical role who focus on the Communications industry. The journey will guide you through the Salesforce Industries product training courses and certifications you need to prepare you to work on a Communications Cloud implementation project.">Become an Expert Developer</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.communications_cloud_learning_journeys.htm&amp;release=264.0.0&amp;type=5" title="Learning journeys guide you to the best learning content to get you skilled up and ready to succeed in your implementation projects. Learning journeys are organized by cloud and by role, and include a mix of Trailhead modules, projects, trails, trailmixes, superbadges, and certifications as well as Trailhead Academy classes.">Become a Consultant</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://partners-salesforce.relayto.com/e/fy23-csa-tee-technical-learning-journeys-h9sux80t69vbl/ivb7gcbr" target="_blank">Learning Journey (only for Partners)</a>
            </p>
          </td>

        </tr>
      </tbody>
    </table>