---
schema_version: "1"
id: d1ec9faf02f54d538309d3632c66032f72848bb449b674f784260e82e3e8bd6b
title: Enable Real-Time Churn Prediction
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_enable_real-time_churn_prediction.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_enable_real-time_churn_prediction.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0cb7e1b0a4a3e38f31b0f0e2165c37cbe482a93f9a55d81e057f51226b383283
description: To get the latest churn score after each customer interaction, enable Real-Time Churn Prediction.
products:
  - Communications
release: "264"
---
# Enable Real-Time Churn Prediction

To get the latest churn score after each customer interaction, enable Real-Time Churn Prediction.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/images/icon_note.png)

Note Before you enable Real-Time Churn Prediction, set up CRM Analytics in your Mobile Subscription Management instance and then enable AI Accelerator.

1. From Setup, in the Quick Find box, enter Real, and then select **Real-Time Churn Prediction**.
2. Turn on Real-Time Churn Prediction.
3. If you uploaded a CSV file containing external subscription data to create a CRM Analytics dataset, select this dataset as the daily usage dataset.
    
    The daily usage dataset contains details about the daily activity of subscriptions.
4. Save your changes.

See Also

[Enable AI Accelerator and Your Use Case](https://help.salesforce.com/s/articleView?id=ind.ai_accelerator_enable.htm&type=5&language=en_US)

[Prepare Your External Data for Subscriber Churn Model](https://help.salesforce.com/s/articleView?id=ind.comms_prepare_your_external_data.htm&release=264.0.0&type=5 "To make sure that the factors in the churn model have the latest data, the service provider must update this data from the Billing and Rating system regularly (daily).")