DRO & Legacy OM Co-Existence

Show that orders fulfilled by DRO and a legacy OM+ system create a unified but distinguishable asset view for a single customer.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Edition.

Create two separate orders: For the same customer, create and submit two orders that use different pricelists for routing:

  • Order A: Use a DRO-specific pricelist to order an internet bundle.
  • Order B: Use a legacy pricelist to order a Personal Security offer.
  • View Unified Assets:
  • After fulfilling both the orders, go to the customer's account.
  • The assets from both orders (the internet Bundle and the Personal Security offer) now co-exist in the same list.
  • Distinguish Asset Origin:
  • Open each new asset.