In a Change of Plan (COP) order, the system manages both the replaced asset and the new
replacement product within a single order. This unified process ensures an easy transition
between old and new offers.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer
Edition. |
A few use case scenarios for these instances:
- You're upgrading, swapping, or changing the current postpaid plan for a different one as
part of a promotional offer. During this transition, the system retains specific commercial
and technical products while modifying or replacing others. This implementation ensures the
fulfillment plan updates only the necessary components while maintaining stable underlying
services.
- You’re migrating from CME v1 to CME v2 SKUs. During this replacement, retains certain
underlying licenses, and changes the others.
Bundle replacement involves mixed component actions such as dropped, added, and substituted.
A single order can swap multiple bundles. The DRO system handles complex orders, such as
replacements or moves. It analyzes the line item actions and their relationships to generate a
precise FOLIs. These FOLIs deactivate or update the fulfillment assets.
