--- schema_version: "1" id: d13ef5168f43b657b5f761cef280c0352ae8d31609abb3655d5a79fdb13ebba8 title: Define Multi-Site Objects collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_define_multi_site_objects.md canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_define_multi_site_objects.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 868fc1fdf0b6647c19b4616cfb25862b5e77162ee5241bda6126a1a97a327de7 description: The Fall '19 and Winter '20 releases only supported the use of Service Point objects for Multi-Site locations. The Fall '20 release supports Service Point, Premises, Subscriber, and Service Account objects out of the box. You can configure additional objects. products: - Communications - Media - Energy and Utilities release: "264" --- # Define Multi-Site Objects The Fall '19 and Winter '20 releases only supported the use of Service Point objects for Multi-Site locations. The Fall '20 release supports Service Point, Premises, Subscriber, and Service Account objects out of the box. You can configure additional objects. A Service Point is defined as an entry point for services to a Premises. The service provided to each Service Point is separately metered. This is useful for utility services such as electricity, gas, or water. measured. This is useful for services such as phone, internet, or TV. For a range of variations on the object relationships described here, see Energy & Utilities Cloud Customer Data Model. Complete the following tasks in the order shown. You must create an Account and a Premises before you create a Service Point. After you create a Service Point, you can associate an Asset with an Account or a Premises and associate a parent Premises to an existing Premises. ## Create a Premises A Premises represents a complex, building, or house together with its land and outbuildings, occupied by businesses or tenants. A Premises record can optionally represent a location within a Premises, such as a particular building on a property, a floor of a building, or some other subset of the larger Premises where equipment might be deployed. 1. Log in to Salesforce. 2. Click the + tab to see All Tabs. 3. Click Premises. 4. Click **New**. 5. Enter the following information.

Fields	Description
Required Fields
Name	Enter the name of the service point.
Street Address	Enter a street address.
City	Enter the city name.
State	Enter the state.
Postal Code	Enter the postal code.
Optional Fields
Country	Enter the name of the country.
Premises Identifier	Enter a unique identifier for the premises.
Parent Premises	Enter the parent name of the premises.
Premises Type	Enter the premises type. For example, Duplex, Condominium, Commercial Building, Floor, Floor Section, Apartment Building.
Status	Enter the status of the premises. For example, Connected, Vacant, Install in Progress, Planned, Inactive.
Premises Number	Enter a unique number for the premises.
Geolocation (Latitude)	Specify a latitude for the premises.
Geolocation (Longitude)	Specify a longitude for the premises.

6. Click **Save**. ## Create an Account You can use Account objects for Multi-Site locations. 1. Log in to Salesforce. 2. Click the + tab to see All Tabs. 3. Click Accounts. 4. Click **New**. 5. Enter the Account Name. 6. Search for and associate the Premises you created to this Account. 7. Click Save. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/images/icon_note.png) Note If the Account has a parent Account, all the service points linked to the parent Account are retrieved. ## Create a New Service Point You can use Service Point objects for Multi-Site locations. 1. Log in to Salesforce. 2. Click the + tab to see All Tabs. 3. Click Service Points. 4. Click **New**. 5. Enter the following information.

Fields	Description
Required Fields
Service Point Name	Enter a name for the service point.
Premises	Search for and select the premise that this service applies to.
Service Type	Select the type of service that you want to associate with this service point. For example, the Service Type can be electricity, gas, or water.
Optional Fields
Market Identifier	Enter a unique number for the market identifier.
Meter	Search for an select the meter that you want to associate with this service point.
Service Point Number	Enter a service point number.
Status	Select a status for this service point. Connected Vacant Install in Progress Inactive
Activation Date	Specify the date by which you want the Service Point to be activated.

6. Click **Save**. ## Associate a New Asset to an Account and Premises You can link an Asset to an Account and Premises. 1. Log in to Salesforce. 2. Search for and open the Service Point record you created. 3. Click **New Asset**. 4. Enter the Asset Name. 5. Search for the Account you created and associate it with the Service Point. 6. Search for the Premises you created and associate it with this Service Point. 7. Click **Save**. ## Associate a Parent Premises to an Existing Premises You can associate a parent Premises to a new or existing Premises. 1. Log in to Salesforce. 2. Search for and open the Premises record to which you want to associate a parent Premises. 3. Click **Edit** in the Parent Premises field. 4. Click Search to associate an existing Premises. 5. Click **New** to create a new parent Account to associate to the existing Premises. 6. Click **Save**.