Create Quote Recipient Groups Using Agentforce

To apply the same configuration to a set of recipients, the sales reps create a recipient group and apply the configurations to an entire set without extending the offer to each recipient individually. This streamlines the process when multiple recipients require the same configuration and pricing. For example, when a software company opens a new branch, a common task is to provide laptops and software licenses based on departmental requirements. Sales reps create groups by department, then add individual employees to their respective groups. For each group, they specify the exact laptop models and precise software licenses needed. This allows for a more personalized and accurate quoting process, ensuring employees receive the correct equipment and tools from day one.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions with the Agentforce for Communications add-on
User Permissions Needed
To use Agentforce for creating quote recipient groups:

Einstein for Communications

AND

Revenue Cloud for Communications Features

OR

CME Sales Features

  1. On the Locations tab, click Manage Group with Agentforce.
  2. Select Group Locations.
    Your Agentforce conversation panel appears.
  3. Select groups from auto suggestions or enter text to get specific suggestions, and click Agentforce Send
    Note
    Note The combined count of groups and locations must be less than 800.