---
schema_version: "1"
id: bedc2fc417a312ec061aabfdae0165cb78450dd75b9915759a00f261baba19ec
title: Configure Payment Adjustments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_configure_payment_adjustments.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_configure_payment_adjustments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b749298cc8a0305f18239829a144817202248a76419aa0e60b4aa4decd2eaaf6
description: Payment adjustments allow a customer service representative to request an adjustment to a customer's billing statement, for example, when a customer disputes a prior billing or has a product issue. After the adjustment is approved, it can be sent to the client's billing system for processing. You can also use the Payment Adjustment object to register a client's payment independent of any dispute.
products:
  - Communications
  - Media
  - Energy and Utilities
release: "264"
---
# Configure Payment Adjustments

Payment adjustments allow a customer service representative to request an adjustment to a customer's billing statement, for example, when a customer disputes a prior billing or has a product issue. After the adjustment is approved, it can be sent to the client's billing system for processing. You can also use the Payment Adjustment object to register a client's payment independent of any dispute.

Set up these picklists in the Payment Methods and Payment Adjustment objects. For more information, see [Add or Edit Picklist Values](https://help.salesforce.com/s/articleView?id=sf.updating_picklists.htm&type=0&language=en_US&release=206.15) in the Salesforce Help.

To configure payment adjustment methods:

1. From Setup, in the **Quick Find** box, enter Objects.
2. Click **Objects**.
3. Click **Payment Adjustment**.
    
    The **Custom Fields & Relationships** related list contains information about payment adjustments, including:
    
    - **Method** specifies the adjustment method.
    - **Mode** specifies what the adjustment is adjusting.
    - **Service Terms** specifies when or how often the adjustment takes place.
    - **Statement** is a lookup to the customer's statement.
    - **Status** specifies where the adjustment is in the approval process.
    - **Type** specifies why the adjustment was given.
4. Click the field label to edit its picklist values.
5. Click **Save**.