---
schema_version: "1"
id: 758344e13711208bc042f73652bcdd31b327d181a475c57aac4ba5369851a14d
title: Check Serviceability in Communications Service Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_check_serviceability_in_communications_cloud_b2c_agent_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_check_serviceability_in_communications_cloud_b2c_agent_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 585491d7b4ff54645bc2e60f92d6fc5539368ab3c4cf1856181e9cff5a028720
description: After verifying a customer’s identity, you can launch the flow to check the availability of offered services at a specified address from the Account 360 page.
products:
  - Communications
release: "264"
---
# Check Serviceability in Communications Service Console

After verifying a customer’s identity, you can launch the flow to check the availability of offered services at a specified address from the Account 360 page.

1. On the Details card, click **Check Serviceability**.
2. Select or add an address:
    
    - To select an address, click the **Select Address** tab, and then select an existing address.
    - To add an address, click the **Add Address** tab, and then enter required details including street, city, state, country, and ZIP code.
3. Click **Next**.
    
    The Serviceability Result page shows the serviceability results.
4. If a customer wants to be contacted whenever a service is available in their area, then click **Notify**, and then submit the product details and the email address of the customer.
    
    This action creates a lead record with the customer's contact details.
5. Click **Next** to return to the Account 360 page.