---
schema_version: "1"
id: 16381c91b569599aa99f3cffe0c2806e3e7d170ac7ca4a04467c7b11c0040450
title: Cancel an In-Flight Order in LWC
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_cancel_an_in_flight_order_in_lwc.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_cancel_an_in_flight_order_in_lwc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 57e22b67f2e264c5075676ef0ab6fb638ac684d4b18185bfdfe3fceac9afef3b
description: You can cancel a submitted order if it hasn't passed the point of no return (PONR).
products:
  - Communications
  - Media
  - Energy and Utilities
release: "264"
---
# Cancel an In-Flight Order in LWC

You can cancel a submitted order if it hasn't passed the point of no return (PONR).

You submitted an order and Order Management (OM) accepted it for order fulfillment. To cancel the whole order or a few order line items within the order, send a cancellation request to the order management system if the order or order items haven't passed PONR. CPQ system creates a supplemental order for canceling the order. When the cancellation is accepted by OM, the original order is superseded, and the supplemental order is canceled.

For example, you might have to cancel an order if a customer cancels a move. In a deregulated market, you might have to cancel an order if a new customer has a debt with their previous energy company.

1. On the App Launcher, search for **Orders** and open it.
2. From the orders list, open an order to cancel.
    
    The order must be submitted and in the in-progress state.
3. In the Cart, click **Cancel**.
    
    ![Order Status](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/resources-product/images/cpq__lwc__inflight_cancel.png)
4. In the Order Submissions Results window, click **Next**.
    
    The system submits the cancellation request to OM. When OM accepts the cancellation, the original order is canceled.
    
    ![A timeline of events, base order status changes, and supplemental order status changes.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/resources-product/images/amendment_scenario_four_v2.png)

The order is canceled. The cart shows a Cancel status with the products in the cart have a strikethrough.

![Cancel Status](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/resources-product/images/cpq__lwc__inflight_cancelled_order.png)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/images/icon_note.png)

Note

The Order Submissions Result message isn't displayed by default in the LWCCPQ\_CancelOrder OmniScript. If you want to see the message on the user interface, deselect **Hide** for the Order Submissions Result.