---
schema_version: "1"
id: ee29d9bb04219ba8d3ba978a48843ad38a8288583ba6367d1a75390b7b017efd
title: Cancel an In-Flight Order
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_cancel_an_in_flight_order.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_cancel_an_in_flight_order.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c6d187b1ce0e718bbecc7339c53f67c29e8117c928742a71dca3dbdcd03b59cc
description: You can cancel a submitted order if it has not passed the point of no return (PONR).
products:
  - Communications
  - Media
  - Energy and Utilities
release: "264"
---
# Cancel an In-Flight Order

You can cancel a submitted order if it has not passed the point of no return (PONR).

You submitted an order and Order Management (OM) accepted it for order fulfillment. If you want to cancel the whole order or a few order line items within the order, you can send a cancellation request to the order management system if the order or order items have not passed PONR. CPQ system creates a supplemental order for canceling the order. When the cancellation is accepted by OM, the original order is superseded, and the supplemental order is canceled.

For example, you might have to cancel an order if a customer cancels a move. In a deregulated market, you might have to cancel an order if a new customer has a debt with their previous energy company.

1. On the App Launcher, search for **Orders** and open it.
    
    The Orders page opens.
2. From the orders list, select an order to cancel.
    
    The order must be submitted and in the In-progress state.
3. In the tab for the order, select **Cancel** from the menu.
    
    ![The location of the menu of additional actions on the Order record page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/resources-product/images/orders_inflight_order_list.png)
    
    You can also select **Cancel** from the Industries Cart for the order.
4. In the cancellation request window, click **Next**.
    
    The system submits the cancellation request to OM. When OM accepts the cancellation, the original order is canceled.
    
    ![A timeline of events, base order status changes, and supplemental order status changes.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/resources-product/images/amendment_scenario_four_v2.png)