You must assign a permission set to the external credential principal that you created
to the user responsible for using the Agentforce features.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer
Editions |
| User Permissions Needed |
| To assign a permission set to external credential principal: |
Manage Profiles and Permission Sets |
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From Setup, in the Quick Find box, enter Permission Sets and select
it.
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Select the permission set that you want to update.
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Open External Credential Principal Access, and click Edit.
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From the list of available principals, move the external credential principal that you
created to the Enabled column.
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Save your changes.
Note You can also create a permission set by extending an existing permission set.