---
schema_version: "1"
id: 296ad9303451eac2d93f829dc0a349b8858f03d58650255bbaaff7deef591e99
title: Amend In-Flight Orders
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_amend_in_flight_orders.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_amend_in_flight_orders.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 48c555775bbf46a5d395b706fcc62e58bd8d09b8a2b4f25469860cd59a7273e3
description: Any order that's in the process of fulfillment is referred to as an In-flight order. Using the Amending In-Flight Orders feature, you can modify your order after you’ve submitted it. It helps you fine-tune your order before order management completes its fulfillment.
products:
  - Communications
  - Media
  - Energy and Utilities
release: "264"
---
# Amend In-Flight Orders

Any order that's in the process of fulfillment is referred to as an In-flight order. Using the Amending In-Flight Orders feature, you can modify your order after you’ve submitted it. It helps you fine-tune your order before order management completes its fulfillment.

If you want to cancel the original order, see [Cancel an In-Flight Order](https://help.salesforce.com/s/articleView?id=ind.comms_cancel_an_in_flight_order.htm&release=264.0.0&type=5 "You can cancel a submitted order if it has not passed the point of no return (PONR).").

1. From the App Launcher, search for **Orders** and open it.
2. From the orders list, select an order to amend.
3. In the tab for the order, select **Amend** from the menu.
    
    ![The location of the menu of additional actions on the Order record page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/resources-product/images/orders_inflight_order_list.png)
    
    You can also select **Amend** from the Industries Cart for the order.
    
    CPQ creates a supplemental order with the order status set to **Ready to Submit**. The original order status changes to Amend Requested.
4. As required, add, modify, or delete the cart line items. You can also modify, add, or cancel a promotion and discount that applies to a line item.
    
    You can modify a line item only if it hasn’t passed the point of no return (PONR). PONR is a state in the order fulfillment process after which you can’t modify an order, including a promotion or discount that applies.
    
    See [In-Flight Amendments](https://help.salesforce.com/s/articleView?id=ind.comms_t_in_flight_amendments_183332.htm&release=264.0.0&type=5 "After you submit an order, you can cancel or modify it. But it must have a status of in-progress, and it can't be past the point of no return (PONR). If Order Management (OM) has fulfilled the order, you can amend the order by creating a follow-on order and submit the changes to be queued until OM fulfills the original order.").
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/images/icon_note.png)
    
    Note
    
    After you complete amending the supplemental order, you can also discard the changes before you submit the order for fulfillment.
    
    To discard the changes you made to the order, from the cart actions, click the arrow and then click **Discard**. CPQdiscards the supplemental order and the original order is activated for order fulfillment. See [Order Statuses in CPQ](https://help.salesforce.com/s/articleView?id=ind.comms_order_statuses_in_cpq.htm&release=264.0.0&type=5 "In Industries CPQ, an order changes status several times before order management processes and fulfills the order. The following table lists the available order statuses in Industries CPQ.").
5. When you complete amending the supplemental order, click **Submit order**.
    
    After you submit an amended order, the following status changes occur on the supplemental and the original orders:
    
    - OM accepts the new order: The supplemental order status changes to In-Progress and the original order is superseded.
    - OM rejects the new order: The supplemental order is rejected and the original order is activated.
    - OM doesn't immediately accept or reject the new order.
        
        If an orchestration item is running when you submit a supplemental order, then OM waits for that item to complete before moving ahead. (You can change that behavior. See: [In-Flight Amendment: Changing the Default Behavior or a Running Order Item](https://help.salesforce.com/s/articleView?id=ind.comms_t_in_flight_amendmentchanging_the_default_behavior_of_a_running_orderitem_234637.htm&language=en_US) )
        
        After the item completes, OM decomposes the order and either accepts or rejects it.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-comms_media_energy_managed-264-0-0-production-enus/ff4079f6-a384-475c-b863-578bbbb0ef9b/images/icon_note.png)
    
    Note
    
    If the order is a follow-on order, the order is queued until the original order is fulfilled by OM. See In-Flight Amendment: Changing the Default Behavior of a Running Order Item.

See Also:

- [Cancel an In-Flight Order](https://help.salesforce.com/s/articleView?id=ind.comms_cancel_an_in_flight_order.htm&language=en_US)
- [View Status Notifications for In-Flight Orders](https://help.salesforce.com/s/articleView?id=ind.comms_view_status_notifications_for_in_flight_orders.htm&language=en_US)
- [View Amendment Histroy for In- Flight Orders](https://help.salesforce.com/s/articleView?id=ind.comms_view_amendment_history_for_in_flight_orders_in_lwc.htm&language=en_US)