---
schema_version: "1"
id: e863eb01f5ef32638f5ea06828551c214804f6aec84637ef616a74a05866156a
title: Set Up Promise to Pay
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/collections_setup_ptp.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.collections_setup_ptp.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0e5a7d7a4377a1a04a9d4c89c2af9738217023af27dff53b27e116a0d1368f1f
description: Customize the prebuilt flow that helps collections specialists create promise to pay agreements for borrowers. A Promise to Pay is a commitment by the delinquent borrower or customer to pay a specified amount by a certain date.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Set Up Promise to Pay

Customize the prebuilt flow that helps collections specialists create promise to pay agreements for borrowers. A Promise to Pay is a commitment by the delinquent borrower or customer to pay a specified amount by a certain date.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=ind.collections_editions_permissions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products, editions, and permissions for Collections. Then learn how your product handles permissions and how to assign them.">View product and edition availability.</a></td></tr></tbody></table>

- **[Customize the Prebuilt Flow to Create Promise to Pay Agreements](https://help.salesforce.com/s/articleView?id=ind.collections_customize_flow_for_ptp.htm&release=264.0.0&type=5)**  
    Customize the Create Promise to Pay prebuilt flow. This flow is triggered through the Create Promise to Pay action on a collection plan page.
- **[Configure Maximum Promise to Pay Count](https://help.salesforce.com/s/articleView?id=ind.collections_configure_max_ptp.htm&release=264.0.0&type=5)**  
    Set a limit on the number of promises to pay for a collection plan.