---
schema_version: "1"
id: 4ad3a90b1fabffe0194740882c8f88c91ad565872b8f33961ba802a2710c3246
title: Enable Timeline for Collections and Recovery
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/collections_enable_timeline.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.collections_enable_timeline.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6c72fc5754a867b9044002c09c0bfc2d10575326aa6aeca5dc80eb6a52e1887c
description: Configure interactive timelines so that collections specialists and collections managers can view the key events related to collections on the timeline.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Enable Timeline for Collections and Recovery

Configure interactive timelines so that collections specialists and collections managers can view the key events related to collections on the timeline.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=ind.collections_editions_permissions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products, editions, and permissions for Collections. Then learn how your product handles permissions and how to assign them.">View product and edition availability.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d12289e68">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12289e68 ">To turn on Timeline Configuration:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12289e68 ">Industry Service Excellence</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12289e68 ">To enable Collection Plan Event Timeline:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12289e68 ">Collections and Recovery Admin</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Timeline, and then select **Timeline**.
2. Turn on Timeline Configuration.
    
    After you enable Timeline in your Salesforce org, you can't disable it.
3. From Setup, in the Quick Find box, enter Collections, and then select **Collections Settings**.
4. Enable Collection Plan Event Timeline.
    
    After you enable this setting, you can’t disable it.
5. To view the Collections and Recovery activity timeline, [add Timeline to a collection plan record page](https://help.salesforce.com/s/articleView?id=ind.timeline_salesforce_users.htm&language=en_US).