---
schema_version: "1"
id: ab0ad26882e28013d35f8bf62285bcaf8d1ec5591b6eb4bb084b16281d41510a
title: Customize the Prebuilt Flow to Send Payment Status Notifications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/collections_customize_flow_send_payment_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.collections_customize_flow_send_payment_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bf5ae415796db701bda295b2597031ace8a9afb68d5af9cc91f1e731907c220d
description: Customize the prebuilt draft flow for payment status notifications to include payment success or failure messages.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Customize the Prebuilt Flow to Send Payment Status Notifications

Customize the prebuilt draft flow for payment status notifications to include payment success or failure messages.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=ind.collections_editions_permissions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products, editions, and permissions for Collections. Then learn how your product handles permissions and how to assign them.">View product and edition availability.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d9389e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d9389e66 ">To customize the prebuilt flow:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d9389e66 ">
              <p>Collections and Recovery Admin permission set</p>
              <p>AND</p>
              <p>Customize Application permission</p>
              <p>AND</p>
              <p>Data Cloud Admin permission set</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Marketing Cloud Admin permission set</p>
            </td>

          </tr>
        </tbody>
      </table>

To use this flow:

- Set up Data 360 and Marketing Cloud in your org.
- Enable the Payment Status Notification setting in Collections Setup.

1. From Setup, in the Quick Find box, enter Flows, and then select **Flows**.
2. Click **Collections: Send Payment Status Email**.
3. Click **Save as New Version**.
4. To send payment success and payment failure messages to your borrowers, configure the two Send Email Message action elements in the flow.
5. Save your changes and activate the flow.