---
schema_version: "1"
id: 0548151a0ddff5453173fa1586535cffedaeb99962a4cd4288f7e5ec5c64a2ee
title: Complete a Visit
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_task_user_offline_app_complete_visit.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_task_user_offline_app_complete_visit.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8aa06fda5d400b7f2593ac3b3efe93c7de043557c272259eb376c04f0b9a0be2
description: After you complete your store-related tasks, such as surveys, in-store checks, customer tasks, and overdue tasks that are assigned to your visit, you can mark the visit as complete.
products:
  - Consumer Goods
release: "264"
---
# Complete a Visit

After you complete your store-related tasks, such as surveys, in-store checks, customer tasks, and overdue tasks that are assigned to your visit, you can mark the visit as complete.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience </p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and
                <strong>Unlimited</strong> Editions where Consumer Goods Cloud is enabled
              </p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d10413e62">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d10413e62 ">To create a POS record:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d10413e62 ">
              <p>CGCloud Sales User</p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;">CGCloud Retail Sales User AND CGCloud Retail
                User</p>
            </td>

          </tr>
        </tbody>
      </table>

Mark all the preset store and Point of Sale audit questions as Done. The offline app then treats the question as answered. During mandatory checks preset responses are considered only if the Done flag set to true.

1. On the Store Cockpit page of your Consumer Goods Cloud offline mobile app, tap **Complete Visit**. Alternatively, from the left pane, tap **Visit Summary**, and then on the visit summary page of a store, tap **Complete**.
    
    You can also go to the user cockpit or the context menu in Calendar, tap ![Menu icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/consumer_goods_retail_user/images/cg_offline_menu_icon.png), and then tap **Complete**.
    
    The start and stop time captured for a visit depends on the screen that you completed a visit from. When a visit is completed from the context menu, the start and stop time values are set to the current time. When you finish a visit from the Store Cockpit screen, the app records the time you started the visit as the start time and the time you finished the visit as the stop time.
    
    If you open a visit that isn’t canceled or completed, and Capture Proceeding Time is enabled in the visit template, then the time that you open the visit is captured as the visit start time. If you open the visit again, the previously captured start time is overridden and the time that you opened the visit again is set as the visit's start time.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/images/icon_note.png)
    
    Note Visit status isn’t editable. The app determines the visit status during the execution and completion of actions for a visit.
2. If you try to complete a visit containing open orders, a warning appears. First, close all open orders and then complete the visit.

You can start another scheduled visit without canceling or completing the previous visits.