---
schema_version: "1"
id: 8245942f717d796f61433151c22b172f9f63f0e26b39e0ce6428ad93a8e0bbac
title: Cancel a Visit
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_task_user_offline_app_cancel_visit.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_task_user_offline_app_cancel_visit.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 682823a167b25c938aa0cac0ecf3f2d5be5edc3f7dbad3a20c2da9168aa35384
description: Cancel a scheduled visit from the Consumer Goods Cloud mobile app on your device when external factors such as bad traffic, damaged or stolen inventories, payment issues, or store-related constraints that prevent its completion. This improves operational efficiency and provides accurate, real-time data through visit cancellations.
products:
  - Consumer Goods
release: "264"
---
# Cancel a Visit

Cancel a scheduled visit from the Consumer Goods Cloud mobile app on your device when external factors such as bad traffic, damaged or stolen inventories, payment issues, or store-related constraints that prevent its completion. This improves operational efficiency and provides accurate, real-time data through visit cancellations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience </p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and
                <strong>Unlimited</strong> Editions where Consumer Goods Cloud is enabled
              </p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d17957e66">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d17957e66 ">To complete a visit:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d17957e66 ">
              <p>CGCloud Tour Driver </p>
              <p>OR</p>
              <p>CGCloud Retail Tour Driver AND CGCloud Retail
                User</p>
              <p>AND</p>
              <p>Direct Store Delivery for Consumer Goods Offline Mobile
                App</p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;">CGCloud Retail Hybrid User AND CGCloud Retail User</p>
            </td>

          </tr>
        </tbody>
      </table>

- The tour must be running.
- The visit on the tour must not have started or been completed.

Considerations

Keep these considerations in mind while canceling a visit.

- You can’t cancel a completed visit, or a visit from a completed tour. The cancel option for a visit is shown for a visit based on this consideration.
- You must provide a cancellation reason if your admin enables Cancel Reason Required in the Visit Template. See [Visit Template](https://help.salesforce.com/s/articleView?id=ind.cg_admin_create_call_templates.htm&language=en_US).
- Your GPS location is noted during cancellation if your admin enables Location Capture During Cancel in the Visit Template. See [Visit Template](https://help.salesforce.com/s/articleView?id=ind.cg_admin_create_call_templates.htm&language=en_US).
- You can cancel one visit at a time.

To cancel a visit:

1. Login to the mobile app with your user credentials.
2. On the Driver Cockpit, select the tour.
3. In the Tour Cockpit, on the Your Visits card, from the context menu of the visit, tap **Cancel**.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/images/icon_tip.png)
    
    Tip If you can’t find the visit, tap **View Visits** and look for it in the list. Then from the context menu of the visit, tap **Cancel**.
4. Select a visit cancellation reason if prompted.
5. Tap **Yes** on the confirmation message.

The app cancels the visit and automatically cancels all unreleased delivery documents and orders in the visit with the Canceled By Call reason. The visit status changes to Abandoned and the visit is no longer visible in Tour Cockpit main view after cancellation. You can find the canceled visit by tapping **View Visits** on Your Visits card.

#### See Also

- [Visit, Order, and Delivery Document Cancellation](https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_visit_order_cancellation.htm&language=en_US)