---
schema_version: "1"
id: ed3a1024c2e6ef2193da216f098cc539f4d7838f5ea66f2836ee0b03b89cab95
title: Cancel a Delivery Document
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_task_user_offline_app_cancel_document.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_task_user_offline_app_cancel_document.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 13027f4e8671a1544a16ddafe7d6b1093aea41049399d145fadc043f8420c53d
description: Cancel a delivery document from the Consumer Goods Cloud mobile app on your device when you can’t complete the delivery document due to payment, logistic, or inventory issues.
products:
  - Consumer Goods
release: "264"
---
# Cancel a Delivery Document

Cancel a delivery document from the Consumer Goods Cloud mobile app on your device when you can’t complete the delivery document due to payment, logistic, or inventory issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience </p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and
                <strong>Unlimited</strong> Editions where Consumer Goods Cloud is enabled
              </p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d27915e62">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d27915e62 ">To complete a visit:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d27915e62 ">
              <p>CGCloud Tour Driver </p>
              <p>OR</p>
              <p>CGCloud Retail Tour Driver AND CGCloud Retail
                User</p>
              <p>AND</p>
              <p>Direct Store Delivery for Consumer Goods Offline Mobile
                App</p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;">CGCloud Retail Hybrid User AND CGCloud Retail User</p>
            </td>

          </tr>
        </tbody>
      </table>

- The tour must be running.
- The visit must be in progress.

Considerations

Keep these considerations in mind while canceling a delivery document.

- The cancel option for a delivery document is shown based on these considerations
- You can’t cancel a delivery document from a completed or abandoned visit.
- You can’t cancel a delivery document from a completed tour.
- You can’t cancel a released delivery document.
- Canceling an unreleased delivery document doesn't impact inventory
- You must provide a cancellation reason if your admin enables Cancel Reason Required in Order Template. See [Order Template](https://help.salesforce.com/s/articleView?id=ind.cg_task_admin_create_order_template.htm&language=en_US).
- You can cancel only one delivery document at a time.

1. Login to the mobile app with your user credentials.
2. On the Driver Cockpit, select the tour.
3. In the Tour Cockpit, on the Your Visits card, select the visit in progress.
4. In Delivery Cockpit, on the Delivery Documents card, from the context menu of the delivery document, tap **Cancel**.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/images/icon_tip.png)
    
    Tip If you can’t find the delivery document, tap **View Documents** and look for it in the list. Then from the context menu of the delivery document, tap **Cancel**.
5. Select a delivery document cancellation reason if prompted.
6. Tap **Yes** on the confirmation message.

The delivery document status changes to Canceled.

#### See Also

- [Visit, Order, and Delivery Document Cancellation](https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_visit_order_cancellation.htm&language=en_US)