---
schema_version: "1"
id: 805dda5499e0b299cbdfa6f99d277b761d0967eef55f75806763e5af21f7d357
title: Install the Consumer Goods Cloud Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_task_user_install_off_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_task_user_install_off_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 60129d5fdd4f937aaaf7a6c977e2150422d643ce2462594ef6a374940082aab1
description: You can install the Consumer Goods Cloud mobile app on mobile phones or tablets.
products:
  - Consumer Goods
release: "264"
---
# Install the Consumer Goods Cloud Mobile App

You can install the Consumer Goods Cloud mobile app on mobile phones or tablets.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience </p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and
                <strong>Unlimited</strong> Editions that have Consumer Goods Cloud enabled
              </p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d26911e62">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d26911e62 ">To install the CG mobile app</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d26911e62 ">CGCloud Sales User OR CGCloud Retail Sales User</td>

          </tr>
        </tbody>
      </table>

1. To get the app on your phone, find and download Consumer Goods in the App Store or Google Play Store, depending on your iOS or Android device.
2. If your admin has set up a custom connected app:
    
    1. Get the QR code from the admin.
    2. Restart the app by scanning the QR code.
    3. Enter your username and password.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/images/icon_important.png)
    
    Important
    
    - To log in to your sandbox, ensure that the QR code shared by the administrator includes the custom domain name. Even if you have the consumer key, you still need the custom domain name during login.
    - Use the my.salesforce.com domain format as your host URL on iOS and Android devices. The lightning.force.com domain format is not supported and will result in an authentication error. For example, if the host URL is https://ability-ability-387-dev-ed.scratch.lightning.force.com, change it to https://ability-ability-387-dev-ed.scratch.my.salesforce.com.
3. To log in to a production org:
    1. On the Log In page, enter your username and password.
    2. Tap **Log In**.
4. To log in to a sandbox:
    
    - On iOS devices
    
    1. On the Log In page, tap ![Gear icon opens the list of server connections configured in the app.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/consumer_goods_retail_user/images/cg_offline_mobile_app_sdk_login_gear.png).
    2. In Choose Connection, tap **Sandbox**.
    3. Enter your user ID and password.
    4. Tap **Log In to Sandbox**.
    
    - On Android devices
    
    1. On the Log In page, tap ![Ellipses vertical icon opens the list of server connections configured in the app.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/consumer_goods_retail_user/images/cg_offline_mobile_app_sdk_login_gear.png).
    2. Tap **Change Server**.
    3. In Change Server, select **Sandbox**.
    4. Enter your user ID and password.
    5. Tap **Log In to Sandbox**.
5. To log in to a custom domain:
    
    - On iOS devices
    
    1. On the Log In page, tap ![Image shows the gear icon to tap to open the list of server connections configured in the app.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/consumer_goods_retail_user/images/cg_offline_mobile_app_sdk_login_gear.png).
    2. In Choose Connection, tap ![Plus icon to tap to add a server connection.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/consumer_goods_retail_user/images/cg_offline_mobile_app_sdk_login_plus.png).
    3. In Add Connection, enter the host URL.
    4. If needed, provide a label for the new connection.
    5. Tap **Done** to save the connection.
    6. Enter your username and password.
    7. Tap **Log In to Sandbox**.
    
    - On Android devices
    
    1. On the Log In page, tap ![Ellipses vertical opens the list of server connections configured in the app.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/consumer_goods_retail_user/images/cg_offline_mobile_app_sdk_login_gear.png).
    2. Tap **Change Server**.
    3. In Change Server, select **Sandbox**.
    4. Tap **Add New Connection**.
    5. In Add Connection, provide a name for the new connection
    6. Enter the host URL.
    7. Tap **Apply** to save the connection.
    8. Enter your username and password.
    9. Tap **Log In**.
    
    After successful authentication, the download of the app content and the package begins.
6. If needed, enter the security pin.
    
    You can now access the app from your device.

If you get an error while downloading the content or the package, exit the app and try again. If the issue persists, contact your Salesforce admin.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/images/icon_note.png)

Note On the Log In page, avoid using the Use Custom Domain option because it's not a supported way to log in. You can still log in and use the app, but you'll be prompted to log in more times than the configured interval.