---
schema_version: "1"
id: 413f30d110589f1f7396c29e0a9bc14c6350620fd7dd0877e3aa690a15d48589
title: Delete a Promotion
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_task_user_delete_a_promotion.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_task_user_delete_a_promotion.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2efd13b078abb37ed0ea97f75723fb6754bfb707348d3f413e830add30aa3473
description: Delete a promotion for an account permanently with all references to products and tactics.
products:
  - Consumer Goods
release: "264"
---
# Delete a Promotion

Delete a promotion for an account permanently with all references to products and tactics.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with the Consumer Goods Cloud</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d5793e69">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d5793e69 ">To delete a promotion:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d5793e69 ">
              <p>CGCloud KAM OR CGCloud Sales Support</p>
              <p>OR</p>
              <p>CGCloud Business Admin OR CGCloud Retail
                Business Admin</p>
              <p>OR</p>
              <p>CGCloud Supervisor</p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;">CGCloud Retail Supervisor User AND CGCloud
                Retail User</p>
            </td>

          </tr>
        </tbody>
      </table>

You can’t delete a promotion in these cases:

- The promotion phase is Committed or ForApproval and the RE\_Promotion\_Lock\_Status setting isn’t added in Custom Settings. The Lock\_Deletion\_\_c field is automatically set to true and the promotion is locked for deletion.
- The current phase of the promotion is added in the Value field in the RE\_Promotion\_Lock\_Status setting. Then, the Lock\_Deletion\_\_c field is automatically set to true and the promotion is locked for deletion.
- The promotion is locked (Lock\_Deletion\_\_c is true) irrespective of the phase of the promotion or values configured in the RE\_Promotion\_Lock\_Status setting.
- The promotion has active associations such as order items or activities. A warning message is shown when you try to delete a promotion that has associations.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/images/icon_note.png)

Note To exempt the deletion of promotions in specific phases, set the promotion lock status by using Custom Settings.

1. From the App Launcher, find and select **Advanced Promotions**.
2. Select the promotion that you want to delete.
3. Click **Delete**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/images/icon_note.png)
    
    Note A promotion after deletion can’t be recovered.
4. Click **Delete** to confirm.

#### See Also

- [_Salesforce Help_: Configure Promotion Lock Status](https://help.salesforce.com/s/articleView?id=ind.cg_task_admin_configure_promotion_lock_status.htm&type=5&language=en_US)
- [_Salesforce Help_: Add Promotion Lock Status](https://help.salesforce.com/s/articleView?id=ind.cg_task_admin_add_promotion_lock_status.htm&type=5&language=en_US)