---
schema_version: "1"
id: c43308d952c93efa382b272f438edc234d3dd358a9b1e5cdf6b4e683f7e6199f
title: Cancel an Order
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_task_user_cancel_order.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_task_user_cancel_order.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 02e8781242ec1605325f4ac45861a7871dc068eae7c775275a0c8367111e25f3
description: Cancel an order from the Consumer Goods Cloud mobile app on your device when you can’t complete the order due to payment, logistic, or inventory issues.
products:
  - Consumer Goods
release: "264"
---
# Cancel an Order

Cancel an order from the Consumer Goods Cloud mobile app on your device when you can’t complete the order due to payment, logistic, or inventory issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience </p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and
                <strong>Unlimited</strong> Editions where Consumer Goods Cloud is enabled
              </p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d19297e62">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d19297e62 ">To complete a visit:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d19297e62 ">
              <p>CGCloud Tour Driver </p>
              <p>OR</p>
              <p>CGCloud Retail Tour Driver AND CGCloud Retail
                User</p>
              <p>AND</p>
              <p>Direct Store Delivery for Consumer Goods Offline Mobile
                App</p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;">CGCloud Retail Hybrid User AND CGCloud Retail User</p>
            </td>

          </tr>
        </tbody>
      </table>

- The tour must be running.
- The visit must be in progress.

Considerations

Keep these considerations in mind while canceling an order.

- The cancel option for an order is shown based on these considerations
- You can’t cancel an order from a completed or abandoned visit.
- You can’t cancel an order from a completed tour.
- You can’t cancel a released order.
- Canceling an unreleased order doesn't impact inventory.
- You must provide a cancellation reason if your admin enables Cancel Reason Required in Order Template. See [Order Template](https://help.salesforce.com/s/articleView?id=ind.cg_task_admin_create_order_template.htm&language=en_US).
- You can cancel only one order at a time.

To cancel an order:

1. Login to the mobile app with your user credentials.
2. On the Driver Cockpit, select the tour.
3. In the Tour Cockpit, on the Your Visits card, select the visit in progress.
4. In Delivery Cockpit, on the Order History card, from the context menu of the order, tap **Cancel**.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/images/icon_tip.png)
    
    Tip If you can’t find the order, tap **All Orders** and look for it in the list. Then from the context menu of the order, tap **Cancel**.
5. Select an order cancellation reason if prompted.
6. Tap **Yes** on the confirmation message.

The order status changes to Canceled.

#### See Also

- [Visit, Order, and Delivery Document Cancellation](https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_visit_order_cancellation.htm&language=en_US)