--- schema_version: "1" id: a06b22a02202d570af5677f45d003575929e3370434de6b96ed8ef3644e659d2 title: Account and User Task Key Objects collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_reference_admin_customer_task_key_objects.md canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_reference_admin_customer_task_key_objects.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: becb21c5ef551bf69d9e7814c57c3e9c0deff7c4ef0085db1911c024cbda52ad description: Organize and monitor various account and user tasks during retail execution by using Account and User Task objects. products: - Consumer Goods release: "264" --- # Account and User Task Key Objects Organize and monitor various account and user tasks during retail execution by using Account and User Task objects. ### Required Editions

Available in: Lightning Experience in Enterprise and Unlimited Editions that have Consumer Goods Cloud enabled

The image shows the objects to manage customer and user tasks. ![Objects under Customer and User Task](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_admin-264-0-0-production-enus/5bb7d7f5-119d-42d0-8596-95e762837019/consumer_goods_retail_admin/images/cg_retail_customertask_keyobjects.png)

Object	API Name	Description
Account	Account	Information on customers with whom you conduct business. An account can be a retailer, distributor, wholesaler, or consumer.
Asset	Asset	Manufacturers can place items of value, such as a fridge or coolant at customers' locations to stock perishable items or products based on specific conditions. You can regularly track assets to evaluate their condition.
Customer Task	cgcloud__Account_Task__c	Customer-specific tasks such as repair, replacement, or service for an asset that you create during asset audit.
Customer Task Template	cgcloud__Account_Task_Template__c	Template to create various types of customer tasks, such as complaint or service.
Sales Organization	cgcloud__Sales_Organization__c	Business segments that you use to structure your data and business processes by your organizational unit. You can base business segmentation on geographical territories, product division, or account team.
Substitution	cgcloud__Substitution__c	Manages the planned and unplanned absence of sales reps. You can assign a substitute rep to a customer when a service rep is unavailable. You can assign one substitute to one customer, multiple substitutes to one customer, or one substitute to multiple customers. This object stores both the substitution and the customer substitution records, and identifies the record based on the value in the Record Type field.
Task	Task	A standard object that defines a task. Supervisors or users set up tasks along with a priority and a due date. A task can be a user task or a notification.
User	User	Specific business roles for a sales org. Users conduct retail activities based on the defined role (for example: sales rep or supervisor).
User Accountable	cgcloud__User_Accountable__c	Users can create tasks when you create a user-accountable record.
Workflow	cgcloud__Workflow__c	Details of a workflow. You can use these details in various business processes such as Customer Task Daily Report Job Definition List Order Promotion You can’t add a single workflow for multiple business processes at the same time.