Requirements for Installing the Consumer Goods Cloud Mobile App

See the minimum operating system and device requirements for installing the mobile app.

Required Editions

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions that have Consumer Goods Cloud

Mobile Platform Requirements

The Consumer Goods Cloud mobile app is supported on phones and tablets that meet these mobile platform requirements.

Operating System	Version
Android	13, 14, 15, and 16
iOS	26.1, 26.2, 26.3, 26.4, 26.5, 26.6, and 27
iPadOS	26.1 and 26.2 The Consumer Goods Cloud mobile app functions properly in full screen mode. However, if you launch the app in split view or window mode, some features may not work as expected.

Operating System

Version

Android

13, 14, 15, and 16

iOS

26.1, 26.2, 26.3, 26.4, 26.5, 26.6, and 27

iPadOS

26.1 and 26.2

The Consumer Goods Cloud mobile app functions properly in full screen mode. However, if you launch the app in split view or window mode, some features may not work as expected.

Note For iOS and iPadOS, compatibility information is updated within 14 days after each official major iOS or iPadOS release. If the new version isn’t compatible or compatibility verification for the version isn’t possible within 14 days, then compatibility information is updated with the identified issues, technical information, and possible workarounds.

Devices Tested

Salesforce performs automated and manual testing of the Consumer Goods Cloud mobile app for iOS and Android on selected devices.

Platform	PHONES	TABLETS
Android	Samsung Galaxy Note 9 Samsung Galaxy S10, S10e, 10+, S21, S22, S22 Ultra, S23, S23 Ultra, and S24 Ultra Pixel 6 and 7 Pixel Pro 6 and 7	Samsung Galaxy Tab S6, S7, A (8-inch), and A9
iOS	iPhone 12, 13, and 14	iPad Mini5

Consider using other devices as long as they meet the current minimum operating system requirements. Salesforce recommends that customers conduct additional tests, including performance, security, and compatibility checks, before using these devices in production. On Android, manufacturer-specific customizations can interfere with mobile apps. Using the mobile app on untested devices can lead to functional and performance issues, and Salesforce may not be able to replicate or resolve these issues.

Mobile operating systems reorganize and even close background apps to optimize memory consumption and keep the operating system performing at acceptable levels. The CG Cloud mobile app is supported only on mobile devices with 4 GB RAM or more. To use the app uninterruptedly, ensure that your mobile device has enough memory to support the app. For optimal performance, we recommend that you use mobile devices with 8 GB RAM when you use the CG Cloud mobile app alongside other apps.