---
schema_version: "1"
id: 6b540770463956af6f37ccd8ee86295ede7d4c8bf0bf291270ffcab08e350f70
title: Delivery Cockpit on the Consumer Goods Offline Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_concept_user_dsd_delivery_cockpit.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_concept_user_dsd_delivery_cockpit.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 41506e95717266681d5028f032323454eb6a126726facd19391f1e29073378d5
description: On the Delivery Cockpit, view the visit summary, review customer, review order history, and complete product delivery by using delivery documents.
products:
  - Consumer Goods
release: "264"
---
# Delivery Cockpit on the Consumer Goods Offline Mobile App

On the Delivery Cockpit, view the visit summary, review customer, review order history, and complete product delivery by using delivery documents.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience </p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and
                <strong>Unlimited</strong> Editions where Consumer Goods Cloud is enabled
              </p>
            </td>

          </tr>
        </tbody>
      </table>

Use these cards on the Delivery Cockpit for delivery execution by using delivery documents. Select a visit from the Tour Cockpit to go to the Delivery Cockpit.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:30.959752321981426%">
          <col style="width:69.04024767801857%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d28812e65">Card</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d28812e68">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d28812e65 ">Visit Summary</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d28812e68 ">View visit details such as status, planned date and time, or actual date and
              time, and planned or actual duration. To start a visit, use <strong class="uicontrol">Start
                Visit</strong>.</td>

          </tr>
          <tr class="">
            <td data-label="Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d28812e65 ">Customer Details</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d28812e68 ">
              <p>Review key information about the store and the contact such as store name,
                address, priority, store image, phone, and mobile number of the store contact.</p>
              <p dir="ltr">This card is similar to the Customer Details card on the Store
                Cockpit.</p>
              <p dir="ltr">To send an email to the customer, tap <strong class="uicontrol">Send
                  Email</strong>.</p>
              <p dir="ltr">Tap <strong class="uicontrol">Show Details</strong> for
                additional information.</p><a name="cg_concept_user_dsd_delivery_cockpit__ul_l4v_1sk_rdc"><!-- --></a>
              <ul id="cg_concept_user_dsd_delivery_cockpit__ul_l4v_1sk_rdc">
                <li>On the Main tab, view the customer name, address, email and communication
                  details, customer classification type, status, geographical location, and trade
                  org details.</li>

                <li>On the remaining tabs, view:<a name="cg_concept_user_dsd_delivery_cockpit__ul_vrk_yrk_rdc"><!-- --></a>
                  <ul id="cg_concept_user_dsd_delivery_cockpit__ul_vrk_yrk_rdc">
                    <li dir="ltr">Store location on the map</li>

                    <li dir="ltr">Operating hours of the store</li>

                    <li dir="ltr">Contact details of key store employees</li>

                    <li dir="ltr">Sales report comparing sales for the previous and current
                      years</li>

                    <li dir="ltr">Existing Point Of Sale (POS). You can also assign new POS
                      machines</li>

                    <li dir="ltr">Details of visits to the store</li>

                    <li dir="ltr">Roles, relations, listing classification, and store images</li>

                  </ul>
                </li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d28812e65 ">Orders</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d28812e68 ">
              <p>Get the list of recent orders for the customer with order details such as
                status, order date, order template, and order value. </p>
              <p dir="ltr">To create van
                sales orders and return orders during a visit, tap <strong class="uicontrol">Create New
                  Order</strong>.</p>
              <p dir="ltr">To see the list of all orders (including
                completed orders), tap <strong class="uicontrol">All Orders</strong>. For orders, you can view
                these attributes:</p><a name="cg_concept_user_dsd_delivery_cockpit__ul_xdw_jsk_rdc"><!-- --></a>
              <ul id="cg_concept_user_dsd_delivery_cockpit__ul_xdw_jsk_rdc">
                <li>Order name</li>

                <li>Order status and responsible user</li>

                <li>Order values, order template name, and order date</li>

              </ul>
              <p style="margin-bottom:0;" dir="ltr">Tap an order to view the list of items, notes, and order header.
                The context menu of an order has options to copy, open, cancel, or delete the
                order. </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d28812e65 ">Delivery Documents</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d28812e68 ">
              <p>Get the list of recent delivery documents, return documents, or empty return
                documents related to the tour. You can filter the list of documents that are
                assigned to the visit by:</p><a name="cg_concept_user_dsd_delivery_cockpit__ul_rgr_4sk_rdc"><!-- --></a>
              <ul id="cg_concept_user_dsd_delivery_cockpit__ul_rgr_4sk_rdc">
                <li>Document ID</li>

                <li>Transaction type (for example, credit or cash)</li>

                <li>Number of product cases (in sales units)</li>

                <li>Total document value</li>

                <li>Status of the sales document: Open or Completed with the status icon.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d28812e65 ">Activities</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d28812e68 ">View standard and event-driven visit execution activities. For example, create
              orders, capture surveys, perform store audits, or scan and track assets. This card
              is shown if you're a hybrid user and need to carry out retail execution activities
              alongside direct store deliveries.</td>

          </tr>
        </tbody>
      </table>

The Start Visit button on the delivery cockpit begins the visit. Your location and start time are tracked depending on the Location Capture at Start and Capture Proceeding Time configurations on the Visit Template object set by your admin.

The End Visit button on the delivery cockpit is shown for in-progress visits to complete a visit. The end visit captures your completion location and time depending on the Location Capture at Complete and Capture Proceeding Time configurations on the Visit Template object set by your admin.

- **[Start a Delivery Visit](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_dsd_start_visit.htm&release=264.0.0&type=5)**  
    Before you leave the warehouse and start a visit, complete all the Start Tour Activities. Until these activities are completed, you can't execute the visits in the tour.
- **[Adjust Deliveries](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_adjust_deliveries.htm&release=264.0.0&type=5)**  
    Adjust the product quantities if a customer wants more or less or doesn't have enough money to pay for the full delivery.
- **[Add Products to Delivery Documents](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_add_products_delivery_documents.htm&release=264.0.0&type=5)**  
    Include free stock available in the vehicle as products to an existing delivery. These products aren't part of the current delivery. You can even add products that aren’t part of the inventory.
- **[Scan and Add Products in Delivery Documents](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_scan_products_delivery_documents.htm&release=264.0.0&type=5)**  
    Drivers on an active tour and visit with completed start-of-day tasks can use the scan feature in the Consumer Goods offline mobile app to add available vehicle stock to deliveries and to increase existing product quantities. User-defined scan settings apply during the current session.
- **[Review and Complete a Delivery](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_review_and_complete_delivery.htm&release=264.0.0&type=5)**  
    Use delivery documents to directly deliver pre-ordered products to the customer during a tour visit.
- **[Pickup Sellable Returns and Complete a Return Delivery](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_sellable_return_delivery.htm&release=264.0.0&type=5)**  
    Use delivery documents to pick up sellable returns from the customer during a tour visit.
- **[Pick Up Damaged Products](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_damages_return_delivery.htm&release=264.0.0&type=5)**  
    Use delivery documents to pick up damaged returns from the customer during a tour visit.
- **[End a Delivery Visit](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_dsd_end_visit.htm&release=264.0.0&type=5)**  
    Complete a visit after you have finished all deliveries and other visit activities.
- **[Cancel a Visit](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_offline_app_cancel_visit.htm&release=264.0.0&type=5)**  
    Cancel a scheduled visit from the Consumer Goods Cloud mobile app on your device when external factors such as bad traffic, damaged or stolen inventories, payment issues, or store-related constraints that prevent its completion. This improves operational efficiency and provides accurate, real-time data through visit cancellations.
- **[Cancel a Delivery Document](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_offline_app_cancel_document.htm&release=264.0.0&type=5)**  
    Cancel a delivery document from the Consumer Goods Cloud mobile app on your device when you can’t complete the delivery document due to payment, logistic, or inventory issues.
- **[Essentials for Tour Drivers During Deliveries](https://help.salesforce.com/s/articleView?id=ind.cg_reference_user_consideration_dsd_delivery_execution_tourdriver.htm&release=264.0.0&type=5)**  
    If you are a tour driver and you are delivering goods for a tour on the Consumer Goods Cloud offline mobile app, remember these things.