---
schema_version: "1"
id: 0a433c181e23796169ab7e592a644cb132625d13f540e588a0a1ef43d55537ea
title: Visit, Order, and Delivery Document Cancellation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_concept_admin_visit_order_cancellation.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_visit_order_cancellation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f1d336e73bfc9c2a4eb831a7402eb7f1de77e9d38a9326ef043d653123d17f6d
description: Users can cancel visits, deliveries, and orders on their mobile devices when unexpected events stop them from finishing tasks. Some common reasons for cancellation include inventory issues such as damaged or expired goods; logistics problems such as bad traffic, payment issues when customers can't process transactions; or store-related issues such as unexpected closures or disputes over orders.
products:
  - Consumer Goods
release: "264"
---
# Visit, Order, and Delivery Document Cancellation

Users can cancel visits, deliveries, and orders on their mobile devices when unexpected events stop them from finishing tasks. Some common reasons for cancellation include inventory issues such as damaged or expired goods; logistics problems such as bad traffic, payment issues when customers can't process transactions; or store-related issues such as unexpected closures or disputes over orders.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <p>Available in: Lightning Experience </p>
            <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and
              <strong>Unlimited</strong> Editions where Consumer Goods Cloud is enabled
            </p>
          </td>

        </tr>
      </tbody>
    </table>

The cancellation mechanism boosts operational efficiency by providing real-time data tracking, comprehensive audit trails for field operations, and simplifying driver workflows by reducing manual communication.

## Visit Cancellation

Hybrid users and tour drivers can cancel scheduled visits from an ongoing tour. The user must give a reason for cancellation, depending on the cancellation reason setting in Visit Template. The app even records the location when a visit is canceled, based on the location capture setting in Visit Template. If configured, the visit cancellation reason and geolocation (latitude and longitude) is stored in the Visit entity.

When a visit is canceled, the app automatically cancels all related unreleased orders and delivery documents. If a cancellation reason is configured as required for orders or delivery documents, they’re canceled with a predefined reason (Canceled by Call).

Users can't cancel visits that have started, are completed, or are part of a completed tour.

## Delivery Document Cancellation

Hybrid users and tour drivers can cancel a delivery document from an ongoing visit. The user must give a reason for cancellation, depending on the cancellation reason setting in Order Template. The reason the user gave for canceling is saved with the delivery document. Canceling an unreleased delivery document doesn't affect the inventory.

Users can't cancel released delivery documents or delivery documents from completed visits or tours.

## Order Cancellation

Hybrid users and tour drivers can cancel individual orders from an ongoing visit. The user must give a reason for cancellation, depending on the cancellation reason setting in Order Template. The reason the user gave for canceling is saved with the order. Canceling an unreleased order doesn't affect inventory.

Users can't cancel released orders or orders from completed visits or tours.

#### See Also

- [Cancel a Visit](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_offline_app_cancel_visit.htm&language=en_US)
- [Cancel an Order](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_cancel_order.htm&language=en_US)
- [Cancel a Delivery Document](https://help.salesforce.com/s/articleView?id=ind.cg_task_user_offline_app_cancel_document.htm&language=en_US)
- [Create an Order Template](https://help.salesforce.com/s/articleView?id=ind.cg_task_admin_create_order_template.htm&language=en_US)
- [Create a Visit Template](https://help.salesforce.com/s/articleView?id=ind.cg_admin_create_call_templates.htm&language=en_US)