---
schema_version: "1"
id: b1dcae1c1920bcddbc9da246454866132d49aa6d70aaddbceffeaf6f4263b248
title: Files in Consumer Goods Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_concept_admin_files.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_files.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ea9cd9fef29fdcc882f09ad388fb026ae93838d3e684619a9d31c060f67862fc
description: Keep all relevant information in one place, making it easily accessible and organized by using the Files object. Add, store, share, and manage versions for various types of files for Enhanced data model objects via an object’s related list or directly via the Files object.
products:
  - Consumer Goods
release: "264"
---
# Files in Consumer Goods Cloud

Keep all relevant information in one place, making it easily accessible and organized by using the Files object. Add, store, share, and manage versions for various types of files for Enhanced data model objects via an object’s related list or directly via the Files object.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: Lightning Experience </p>
            <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and
              <strong>Unlimited</strong> Editions where Consumer Goods Cloud is enabled
            </p>
          </td>

        </tr>
      </tbody>
    </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
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      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d53352e60">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d53352e60 ">To manage files:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d53352e60 ">
            <p>CGCloud Business Admin</p>
            <p style="margin-bottom:0;">OR</p>
            <p style="margin-bottom:0;">CGCloud Retail Business Admin</p>
          </td>

        </tr>
      </tbody>
    </table>

## Supported File Types

Consumer Goods Cloud supports all common file types, including:

- Microsoft® PowerPoint presentations
- Excel spreadsheets
- Adobe® PDFs
- Image files
- Audio and video files

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_admin-264-0-0-production-enus/5bb7d7f5-119d-42d0-8596-95e762837019/images/icon_note.png)

Note You can upload and download audio and video files, but you can't parse or preview these files directly on the Salesforce platform.

## File Details and Custom Fields

After you upload a file, you can edit the file details to improve its functionality and usability. You can upload only one file per usage type. If you upload multiple files for the same usage type, the Consumer Goods Cloud Offline mobile app picks a file at random and renders it. Here are the key fields in the Files object and their purposes.

- Relative Position (Numeric): Defines the display sequence for sell sheets in the Sales Folder on the Consumer Goods Cloud offline mobile app.
- Usage (Picklist): Defines the usage type of the file.
    - Icon — Stores icons for object instances, such as Account, Product, and Promotion. For example, a customer’s image, a product image, or a promotion icon.
    - InitialBadge or FulfilledBadge — Stores files to show activity performance while evaluating ‌activities by users. For example, if the activity score doesn't meet the threshold, the InitialBadge image appears. Once the activity score meets the threshold, the image switches to the FulfilledBadge.
    - Sales — This usage type isn’t supported in Consumer Goods Cloud.
    - Service — This usage type isn’t supported in Consumer Goods Cloud.
    - Marketing — This usage type isn’t supported in Consumer Goods Cloud.
    - SelectionBar — This usage type isn’t supported in Consumer Goods Cloud.
    - Banner — If the user chooses Selectable Promotions in orders, this field stores the files that appear as a selectable promotion’s banner.
    - Pricing — Stores system-generated pricing logs of an order when the user opts to receive pricing logs for their orders in the order template. To generate a pricing log for an order, see [Pricing Logs](https://help.salesforce.com/s/articleView?id=ind.cg_concept_user_pricing_logs.htm&release=264.0.0&type=5 "The pricing engine writes and syncs a pricing log only if the Generate Pricing Log field of the corresponding order template is set to Yes. If the pricing engine skips a calculation step while calculating an order, then the pricing log captures the step's details, such as the field that skipped the step: either User Exit, Calculation Group, or Promotion. To view the pricing log, go to the Pricing Information and Attachments tab of an order. The Pricing Log shows the conditions that aren’t found for the order.").
    - HurdleRewardLog — If the user opts to generate a rewards log in the order template, this field stores the log files of rewards when the user saves the order.
    - Printout — Stores PDF files, such as order invoices, that are printed.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_admin-264-0-0-production-enus/5bb7d7f5-119d-42d0-8596-95e762837019/images/icon_note.png)

Note If you don't use the Sales, Service, Marketing, and SelectionBar picklist values as usage type in any custom process, we recommend that you deactivate them from Object Manager.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_admin-264-0-0-production-enus/5bb7d7f5-119d-42d0-8596-95e762837019/images/icon_example.png)

Example

Images that include files used as icons for sales rep, store and ‌‌store manager, and products.

![Sales rep icon in the CG Offline mobile app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_admin-264-0-0-production-enus/5bb7d7f5-119d-42d0-8596-95e762837019/consumer_goods_retail_admin/images/cg_retail_salesrepicon.png)

![Store and store manage icon in the CG Offline mobile app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_admin-264-0-0-production-enus/5bb7d7f5-119d-42d0-8596-95e762837019/consumer_goods_retail_admin/images/cg_retail_store_icon.jpg)

![Product icons in the CG Offline mobile app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_admin-264-0-0-production-enus/5bb7d7f5-119d-42d0-8596-95e762837019/consumer_goods_retail_admin/images/cg_retail_producticons.jpg)

Image that shows a fulfilled badge for boost sales activity in Activity Performance

![Fulfilled badge in the CG Offline mobile app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_admin-264-0-0-production-enus/5bb7d7f5-119d-42d0-8596-95e762837019/consumer_goods_retail_admin/images/cg_retail_fulfilledbadge_icon.jpg)