---
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title: Considerations for Working with the Consumer Goods Cloud Offline Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_concept_admin_considerations_cg_offline_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_considerations_cg_offline_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 591e41593c59825f7f95e92e09efec93d5a6794c4b169ee9230ead449dada5e1
description: Know the feasible activities as part of the Base data model, how to configure address fields as part of the Enhanced data model, and functionalities that aren’t compatible on the Consumer Goods Cloud offline mobile app.
products:
  - Consumer Goods
release: "264"
---
# Considerations for Working with the Consumer Goods Cloud Offline Mobile App

Know the feasible activities as part of the Base data model, how to configure address fields as part of the Enhanced data model, and functionalities that aren’t compatible on the Consumer Goods Cloud offline mobile app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions where Consumer Goods Cloud is enabled.</td></tr></tbody></table>

## Considerations for Base Data Model

Here are the considerations applicable to the Consumer Goods Cloud offline mobile app for the Base data model.

- You can perform only Inventory checks and custom tasks.
- You can’t upload pictures from device galleries.
- You can assign a product to only one product category.
- You can’t take notes during visits.
- You can have a store with a maximum of 50 in-store locations.
- You can have a Task card that shows up to 10 tasks at a time.

## Considerations for Enhanced Data Model

Here are the considerations applicable to the Consumer Goods (CG) Cloud offline mobile app for the Enhanced data model (Spring ’22 and later).

- Sharing an instance of the CG Cloud mobile app between multiple users on a single device isn't supported. Each user must use the mobile app on their own device. If a second user needs to use the app on a device already in use, they must reinstall the app.
- To effectively view stores on the map, it’s crucial to maintain accurate coordinates for each store location.
- Input values for both the Date and Time fields separately, as they serve distinct purposes.
- The State and Country fields are text fields and the data types of these fields must not be altered.
- The paging feature in the offline mobile app list views is activated by default. For example, in the account overview list. Activate this feature in list views only if the expected data volume exceeds 300 records. Specific limits apply to detail lists such as order items or conditional store audits. See [Retail Execution Limits](https://help.salesforce.com/s/articleView?id=ind.cg_concept_parent_retail_limit.htm&release=264.0.0&type=5 "Consumer Goods Cloud Retail Execution ensures convenient response times by controlling some of its business processes by using a comprehensive set of limits.").
- The offline mobile app doesn’t support complex address fields such as shippingAddress and billingAddress. To form the address in Salesforce objects, use the fields from Address Compound Fields. Salesforce combines simple field values for an address. When you set up a tracked object, filter complex address fields from the mobile-relevant fields to prevent syncing these fields to the Consumer Goods Cloud offline mobile app.
- On the offline mobile app, you can’t use:
    - Magnification (Android) or pinch zoom gesture (iPhone)
    - Device’s built-in screen readers
    - External keyboard for non-text fields
    - Virtual reading assistants
    - Text-to-speech conversion
    - Speech recognition

#### See Also

- [Consumer Goods Cloud Offline Mobile App v240.00002.00 Accessibility Conformance Report](https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/consumer-goods-cloud-offline-mobile-app-v240-00002-00-accessibility-conformance-report.pdf)