---
schema_version: "1"
id: 967220d8480fc0340a9e1b0387aa2a5ef65722138f84ab0fb48aef648decfe0e
title: Send a Private Message to a Care Team Member
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/care_team_private_message.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.care_team_private_message.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b02794b79eb7b623acdd0a15cd9466e292095891e67b2748beb124a491ebb09c
description: Chatter messages let you have secure private conversations with other Chatter users who are also members of the care team. You can also use messages to notify people when a file has been shared with them. Messages don’t appear in your feed, your profile, global search results, or any other part of Chatter that’s publicly visible.
products:
  - Health
release: "264"
---
# Send a Private Message to a Care Team Member

Chatter messages let you have secure private conversations with other Chatter users who are also members of the care team. You can also use messages to notify people when a file has been shared with them. Messages don’t appear in your feed, your profile, global search results, or any other part of Chatter that’s publicly visible.

### Required Editions

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              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
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Your messages are organized into conversations, with each conversation defined by the combination of people participating in it. For example, you send a message to Sally Smith. When Sally replies, her message continues your one-on-one conversation. Each new message you send to Sally—even if it’s about a different topic—also continues the same conversation. Over time, you build a rich conversation history with Sally that contains every message you’ve exchanged with her.

1. Start the message from one of these locations.
    
    - Click **Private Message** on the care team member’s profile card in the care team view.
    - Click a person’s name anywhere in Chatter to view the profile, and then click **Send a message**.
    
    Sharing a file with people is another way to send a Chatter message. When you share a file, a message is sent to the recipients.
2. If you started in the Send a Message dialog box, you can add people’s names to the recipient list. Type a name in the **To** field and click the name to select it. Add more people to the conversation by entering more names.
    
    If you’re replying within a conversation or via email, the conversation participants can’t be changed.
3. Write your message. Messages can be up to 10,000 characters.
4. Submit your message using the appropriate method.
    - In the Send a Message dialog box, click **Send**.
    - If you’re replying within a conversation, click **Reply** (or **Reply All** if the conversation involves multiple recipients).
    - If you’re replying via email, use the Send option in your email application.