---
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title: What is a Care Request?
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locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/care_request.md
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description: Care requests seek authorization from a health plan for drugs, services, and admissions. They can also contain requests for review, appeals, complaints, and grievances.
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  - Health
release: "264"
---
# What is a Care Request?

Care requests seek authorization from a health plan for drugs, services, and admissions. They can also contain requests for review, appeals, complaints, and grievances.

A care request includes member information, provider information, decision reason, and other information. A single request can contain multiple diagnoses, services, or drugs.

Consider this example:

A 75-year-old man with a history of varicose veins complains of pain in the leg when performing the daily exercise routine recommended by his primary doctor. He has failed a trial of medical-grade graduated compression stockings and requires minisurgical treatment for superficial varicose veins. This procedure is scheduled with a surgeon at an Ambulatory Surgical Center on 6/30/2018. The request is reviewed by a nurse for medical necessity, and the member and practitioners are notified when the requested service is approved.

In our example, the care request includes:

- A diagnosis: Varicose veins in the right leg.
- A service: Minisurgical phlebectomy at an ambulatory surgical center.