---
schema_version: "1"
id: 0f2c4765007991dc92d2b940bba6c52a323c51f3e18af08c8d78aa078e4f1316
title: Impact of Invoice Write-Offs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/billing_write_off_invoices_impact.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.billing_write_off_invoices_impact.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 52144a78e4822123fb9bba5c190bcf90ddf8c3365167cbcf9b2d56d873989745
description: Invoices are written off by creating and applying credit memos to settle invoices. These credit memos are applied to the invoice or invoice lines based on the credit application level on the Billing Settings page.
products:
  - Revenue Cloud
release: "264"
---
# Impact of Invoice Write-Offs

Invoices are written off by creating and applying credit memos to settle invoices. These credit memos are applied to the invoice or invoice lines based on the credit application level on the Billing Settings page.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with <a href="https://help.salesforce.com/s/articleView?id=ind.revenue_licenses_areas_and_features.htm&amp;release=264.0.0&amp;type=5">the Revenue Cloud Billing license</a>. Contact your Salesforce account executive for more information.</td></tr></tbody></table>

The write-off process triggers specific updates to relevant records and fields.

- On the Invoice record, the Write Off Status, Write Off Charge Amount, and Write Off Tax Amount fields are updated.
- On the Credit Memo record, the Credit Memo Reason Code field is updated.
- On the Credit Memo record, if the Reason was provided, it is populated on the Description field.

After an invoice is successfully written-off, you can't apply or unapply any further credit memos or payments to that invoice.

You can also use [Write-Off API](https://developer.salesforce.com/docs/atlas.en-us.revenue_lifecycle_management_dev_guide.meta/revenue_lifecycle_management_dev_guide/connect_resources_write_off_invoices.htm) to write off invoices.