---
schema_version: "1"
id: be3d1d8b4e9aeb8291a9042984178bdbb6541f036ae80a2d9cf8664daeab22b1
title: Raise Billing Inquiries and Invoice-Related Disputes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/billing_self_service_portal_raise_service_requests.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.billing_self_service_portal_raise_service_requests.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 48cdc92446a5b1449bf4c0a15063bb89e0f4b475f1ae7925baf95fddf5a1976b
description: The self-service Billing portal serves as the customer-facing gateway that transforms manual, phone-based dispute processes into a streamlined, transparent self-service experience. The Help Center tab provides a catalog of available billing service processes. The Cases tab shows all cases and their statuses for the customer account.
products:
  - Revenue Cloud
release: "264"
---
# Raise Billing Inquiries and Invoice-Related Disputes

The self-service Billing portal serves as the customer-facing gateway that transforms manual, phone-based dispute processes into a streamlined, transparent self-service experience. The Help Center tab provides a catalog of available billing service processes. The Cases tab shows all cases and their statuses for the customer account.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with <a href="https://help.salesforce.com/s/articleView?id=ind.revenue_licenses_areas_and_features.htm&amp;release=264.0.0&amp;type=5">the Revenue Cloud Billing license</a>. Contact your Salesforce account executive for more information.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d129806e75">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d129806e75 ">To access the Experience Cloud site created by using the Self-Service Billing Portal
              template:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d129806e75 ">
              <ul>
                <li>Billing Experience Cloud User permission set</li>

                <li>UnifiedCatalogCommunityUserPsl permission set group</li>

                <li>Unified Catalog Community User permission set</li>

                <li>Omnistudio User permission set</li>

              </ul>
            </td>

          </tr>
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      </table>

1. On the Help Center tab, select a service process such as Extend Invoice Due Date or Suspend Billing, and then click **Request**.
    
    For any general billing inquiries or disputes that don’t have predefined service process templates, use the Other Billing Inquiries/Disputes service process.
2. Fill in the required billing inquiry or dispute details, and submit the request.
    
    A case is created for the request, a tracking number is assigned, and an automated email is sent to the customer’s email address. If the request pertains to an invoice charge correction, a corresponding dispute record is also created.
3. On the Cases tab, your customer can view and track the case and its status.
    
    A case is created for the service process request, a tracking number is assigned, and an automated email is sent to the customer’s email address. If the request pertains to an invoice charge correction, a corresponding dispute record is also created.
    
    Your billing specialist or customer service representative can then view, investigate, and resolve the submitted case.

You can also use [Billing Service Assistance Agent](https://help.salesforce.com/s/articleView?id=ind.billing_agentforce_for_billing_service_assistance_agent.htm&release=264.0.0&type=5 "Use Billing Service Assistance Agent to give customers fast, conversational explanations for invoice charges directly in your Experience Cloud billing portal.") on the self-service billing portal to get quick answers for your billing inquiries.