Monetize all the sales models of your business with Billing. Generate invoices for diverse scenarios, such as customer milestones, product usage, amendments, cancellations, or early renewal of evergreen subscriptions. Bill in advance or in arrears, or bill for external transactions. Consolidate invoices with custom grouping, automate and scale invoice generation, and suspend or resume billing for specific accounts or billing schedule groups as needed.
Process payments for invoices, issue refunds, and track payments for unpaid invoices. Collect payment promises from customers and write off unpaid or partially paid invoices if the balance is deemed uncollectible. Automate the conversion of negative invoice lines to credit memos and the application of credits to invoices. Preview upcoming invoices and create PDFs for previews and actual invoices by using customized templates.
Configure multiple legal entities, tax engines, and billing profiles to support your business operations and customer requirements. Keep business records accurate and improve financial reporting by using accounting periods and a chart of accounts for legal entities, automating journal entries, and managing multi-currency transactions. Get real-time visibility into invoices, credit memos, and billing schedules.
- Get Started with Billing
Turn on Billing to efficiently set up, manage, and run billing for your sales models. Tailor the experience of using Billing for all users using permission sets to give them precise access to what they need. - Set Up Billing
Enable Billing, assign the required permission sets, and set up features. - Plan Your Billing
Create legal entities, billing policies, payment terms, and billing profiles to match your business structure and customer billing preferences. - Set Up Additional Billing Features
Beyond the core functionality, you can set up and configure various additional Billing features to extend its capabilities. This allows you to tailor Billing to your specific business requirements. - Subscriptions and Billing Schedules in Revenue Management
Create billing schedules from orders and subscriptions, and manage milestone plans, billing arrangements, frequency changes, and suspensions. - Tax Calculation for Invoices
Configure how taxes are calculated on the billing amounts of your taxable products or services, or import tax amounts calculated by an external system. - Invoice Management in Revenue Management
Preview, generate, number, and deliver invoices and their PDF documents, and predict invoice risk. - Adjustments in Revenue Management
Adjust billed amounts with credit memos that reduce what a customer owes and debit memos that add charges. - Payments in Revenue Management
Set up payment methods and gateways, collect and reconcile customer payments, issue refunds, and track settlements. - Collections in Revenue Management
Recover overdue invoices with collection plans and dunning, and write off uncollectible balances. - Disputes in Revenue Management
Capture, track, and resolve billing inquiries and invoice disputes. - Sequential Numbering in Revenue Management
Use a sequence policy to configure automated sequential numbering for your invoices and credit memos. Generate unique, gapless numbers to create fully traceable records for financial audits. - Accounting in Revenue Management
Streamline the financial accounting process for your organization with accounting periods for legal entities, chart of accounts, journal entries for your billing transactions, and by capturing transaction amounts in corporate currency. - Customer 360
Review a customer’s billing activity from one account view, and generate statements of account. - Self-Service Billing Portal
The self-service billing portal is a customer-facing Experience Cloud site that enables end users and community users to raise and track their billing inquiries and disputes. Your customers can view and download invoice PDF documents and quickly pay the outstanding balances of invoices by using supported payment methods. The self-service portal minimizes manual intervention and improves cash flow and customer satisfaction. - Considerations When Setting Up and Using Billing
Before you set up and use Billing, keep these considerations in mind. - Limits in Revenue Management
Review the default limits for Billing features.