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Configure Object Access for Warranty Parts Return

Add the Is Recall Open field to the Asset page layout and grant users access to the Case and Asset fields that the Warranty Parts Return service process uses.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions.
User Permissions Needed
To update field-level security: Manage Profiles and Permission Sets AND View Setup and Configuration

Add the Is Recall Open field to the Asset page layout, and then grant field-level security to the Case and Asset fields that the service process uses.

  1. From Setup, open Object Manager, and then select Asset.
  2. Click Page Layouts, and then select Asset Layout.
  3. In the Quick Find box, enter Is Recall Open.
  4. Drag the Is Recall Open field to the Information section.
  5. Save your changes.
  6. Grant field-level security.
    1. From Setup, in the Quick Find box, enter Profiles, and then select Profiles.
    2. Select the profile for Warranty Parts Return users.
    3. In Field-Level Security, click View for the Case object.
    4. Click Edit.
    5. Select Read Access and Edit Access for the Asset and Case Source ID fields.
    6. Save your changes.
    7. For the Asset object, grant read and edit access to the Is Recall Open field.
      Make sure to provide the required read and edit access for other fields in the Case and Asset objects, as needed.