To assign a warranty term to an asset, create an asset warranty. An asset automatically inherits the warranty terms associated with the related product. But if you want to change the terms at the asset level, specify any extensions or exclusions for the asset warranty term.
Required Editions
| Available in: Enterprise, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To create asset warranties: | Warranty Lifecycle Management permission set |
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From a Warranty Term record, on the Asset Warranties related list of the Related tab, click
New.
You can also open an Asset record in the Automotive tab and click New on the Asset Warranties related list on the Warranties tab.
- Select a warranty term that this asset warranty term extends.
- Enter the start and end dates for the warranty.
- Select the asset.
- Select a price book.
- Select the type of exchange offered by this asset warranty term.
- Enter the description of exclusions associated with this warranty.
- To indicate whether the warranty term can be transferred to a new owner, select Transferable.
- For Warranty Type, select Repair, Standard, Supplier, or a custom value.
- Enter the percentage of labor covered by this warranty term.
- Enter the percentage of expenses covered by this warranty term.
- Enter the percentage of parts covered by this warranty term.
- Enter the end dates for Labor Covered, Expenses Covered, and Parts Covered.
- Click Save.
The warranty manager at Neo Motors, a manufacturer, defines a warranty term to cover all assets for their Neo Engine product with the following details.
- Warranty Term Name: Neo Engine Standard Warranty
- Active: True
- Warranty Type: Standard
- Labor Covered: 60%
- Expenses Covered: 50%
She creates a product warranty term to assign the warranty term to the Neo Engine S95 product.
A dealer at Dream Dallas Dealers requests the warranty manager to extend the labor coverage for the Neo Engine S95 asset to 85% for repair scenarios. The warranty manager creates an asset warranty term with the following details:
- Warranty Term: Neo Engine Standard Warranty
- Warranty Type: Repair
- Asset: Neo Engine S95
- Labor Covered: 85%
The asset warranty extends the labor covered for the Neo Engine S95 asset to 85% but the expenses covered for the asset remain 50% as specified in the standard warranty term.