Associate multiple stakeholders with a warranty claim using Claim Participant records,
for example, a claimant, legal expert, or the involved driver. By capturing information about the
stakeholders related to a warranty claim, warranty claim adjudicators can easily reach out to them
to solicit additional information or request clarification. Review the fields available on the
Claim Participant record.
Required Editions
| Available in: Enterprise, Unlimited, and Developer
Editions |
| Field |
Description |
Who Specifies the Value? |
| Claim |
The claim in which this participant has one or more roles. |
Specified by dealers or claim adjudicators. |
| Name |
An autogenerated number assigned to this record. |
Auto-populated by Salesforce. |
| Participating Account |
The account of the claim participant. |
Specified by dealers or claim adjudicators. |
| Participating Contact |
The contact of the claim participant. |
Specified by dealers or claim adjudicators. |
| Role |
The roles that the claim participant can have in the claim. For example, claim expert,
involved driver, and claimant. |
Specified by dealers or claim adjudicators. |
