---
schema_version: "1"
id: 9ddf446659d40044bc53dccb17c06b37975ed67f714996d298988c652d95819b
title: Claim Coverages in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_warrantyclaim_coverages_in_automotive_cloud.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_warrantyclaim_coverages_in_automotive_cloud.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 63d81427dfb62d0325b788ba5c13dd3314204c1c909bdbae631072eb190b3852
description: There may be multiple parts that cause the issues related to a claim. Create a claim coverage for each causal part in a defective asset or vehicle that requires repair or replacement. Capture detailed information such as the asset’s associated warranty, fault code, and coverage type. Review the fields available on the Claim Coverage record.
products:
  - Automotive
release: "264"
---
# Claim Coverages in Automotive Cloud

There may be multiple parts that cause the issues related to a claim. Create a claim coverage for each causal part in a defective asset or vehicle that requires repair or replacement. Capture detailed information such as the asset’s associated warranty, fault code, and coverage type. Review the fields available on the Claim Coverage record.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:31.948881789137378%">
          <col style="width:34.82428115015975%">
          <col style="width:33.22683706070288%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d21760e65">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d21760e68">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d21760e71">Who Specifies the Value?</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Name</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The name of the claim coverage.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers while submitting a claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Claim</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The claim associated with this claim coverage.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers while submitting a claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Claim Item</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The claim item associated with the claim coverage.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers while submitting a claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Claim Participant</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The claim participant associated with this claim coverage.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers while submitting a claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Asset Warranty</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The asset warranty that's associated with the asset selected in the claim
              item.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers or claim adjudicators, or auto-populated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Causal Part</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The product part that causes the issues related to the claim.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers while submitting a claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Product Related Material</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The Product Related Material record that defines the association between the causal
              part and the product associated with the claim item.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers or claim adjudicators, or auto-populated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Status</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">
              <p>The status of the claim coverage.</p>
              <ul>
                <li>Approved</li>
                <li>Authority Approved</li>
                <li>Authority Denied</li>
                <li>Closed</li>
                <li>Denied</li>
                <li>Open Pending</li>
                <li>Authority Rejected</li>
              </ul>
            </td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers or claim adjudicators, or auto-populated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Description</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The description of the coverage for the claim.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers while submitting a claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Coverage Type</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">
              <p>The type of claim coverage.</p>
              <ul>
                <li>None</li>
                <li>Standard Warranty</li>
                <li>Extended Warranty</li>
              </ul>
            </td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers or claim adjudicators, or auto-populated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Fault Code</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The code set that uniquely identifies the fault caused by the part.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by dealers or claim adjudicators, or auto-populated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">External Work Order Reference</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The external identifier of the work order related to this claim coverage.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Specified by or claim adjudicators or auto-populated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Total Claimed Amount</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The total amount for the claim coverage being claimed.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Auto-populated based on claim coverage payment details. The value is a rolled-up
              amount from all payment details associated with the claim coverage.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e65 ">Total Adjusted Amount</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e68 ">The total amount for the claim coverage that’s approved.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d21760e71 ">Auto-populated based on claim coverage payment details. The value is a rolled-up
              amount from all payment details associated with the claim coverage.</td>

          </tr>
        </tbody>
      </table>