To rectify a causal part in a defective asset for a warranty claim, your company may incur multiple expenses, perform different labor services, and replace various parts. Create a Claim Coverage Payment Detail record to capture detailed information about each expense, repair, and labor service for a causal part. Warranty claim adjudicators can adjudicate warranty claims by determining the adjusted amount on a claim coverage payment detail. Review the fields available on the Claim Coverage record.
Required Editions
| Available in: Enterprise, Unlimited, and Developer Editions |
| Field | Description | Who Specifies the Value? |
|---|---|---|
| Name | The name of the claim coverage payment detail. | Specified by claim adjudicators or auto-populated based on any predefined rules. |
| Claim Coverage | The claim coverage associated with the claim coverage payment detail. | Specified by claim adjudicators or auto-populated based on any predefined rules. |
| Status | The status of the Claim Coverage Payment Details record. For example, None, Approved, and Rejected. | Specified by dealers while submitting a claim. |
| Quantity | The quantity of parts replaced or the number of labor hours. | Specified by dealers or claim adjudicators, or auto-populated based on any predefined rules. |
| Description | The description for the claim coverage payment detail. |
Specified by dealers while submitting a claim. To request manufacturers to authorize a repair or replacement for a product before submitting a warranty claim, select Pre Warranty Authorization. To submit a warranty claim, select Warranty Claim. |
| Replacement Part | The product part that's a replacement for the defective part. | Specified by dealers or claim adjudicators, or auto-populated based on any predefined rules. |
| Product Related Material | The Product Related Material record that defines the association between the replacement part and the product associated with the claim. | Specified by dealers or claim adjudicators, or auto-populated based on any predefined rules. |
| Charge Type |
The type of charge.
|
Specified by claim adjudicators or auto-populated based on any predefined rules. |
| Charge Type Code | The code set that identifies the labor charge or expense. | Specified by dealers while submitting a claim. |
| Price Book Entry | The entry of the product related to the replacement part in the price book. | Specified by dealers or claim adjudicators. |
| Claimed Amount | The amount claimed by the claimant for the repair or replacement. | Specified by dealers while submitting a claim. |
| Actual Expense | The actual expense of the repair or replacement. | Specified by dealers while submitting a claim. |
| Adjusted Amount | The amount for the repair or replacement that’s approved. | Specified by claim adjudicators or auto-populated based on any predefined rules. |
| Comment | Comments provided by the adjudicator while adjudicating the claim coverage payment detail. | Specified by claim adjudicators or auto-populated based on any predefined rules. |